Dutch-speaking Client Support Advisor
Dutch-speaking Client Support Advisor
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Job Description
Job Title: Dutchspeaking Client Support Advisor (Onsite/Hybrid in Budapest Hungary)
Location: Budapest Hungary (Onsite/Hybrid)
Job Type: Fulltime
Salary: Competitive salary benefits
About Us: We are an innovative and customercentric company dedicated to providing toptier support and service to our clients globally. We are looking for a motivated Dutchspeaking Client Support Advisor to join our team in Budapest. If you are passionate about problemsolving providing excellent customer care and building strong relationships this role offers an exciting opportunity for you.
Key Responsibilities:
- Provide exceptional support to Dutchspeaking clients via phone email and chat ensuring prompt resolution of their inquiries and issues.
- Assist clients with troubleshooting productrelated questions and service concerns offering tailored solutions.
- Maintain a high standard of professionalism offering empathetic and effective communication at all times.
- Document all client interactions accurately in the CRM system ensuring smooth followups and resolution tracking.
- Collaborate with internal teams to escalate and resolve complex issues and ensure clients needs are met.
- Follow up with clients to ensure their issues are completely resolved and that they are satisfied with the service provided.
- Stay informed on company products services and updates to deliver accurate and uptodate information to clients.
- Contribute ideas and feedback to improve service quality and customer experience.
- Meet performance targets related to customer satisfaction response time and issue resolution.
Requirements:
- Fluent in Dutch (both written and spoken); proficiency in English is required.
- Previous experience in customer service or support is highly desirable.
- Strong communication skills with the ability to engage customers in a friendly clear and professional manner.
- Problemsolving mindset with the ability to identify issues quickly and provide effective solutions.
- Ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
- Strong attention to detail and a commitment to delivering highquality service.
- Ability to work independently and as part of a team contributing to the overall success of the department.
Benefits:
- Competitive salary and benefits package.
- Hybrid work model allowing flexibility between remote and officebased work.
- Health insurance and wellness benefits.
- Opportunities for career growth and advancement.
- Collaborative supportive and dynamic work environment.
- Access to professional development and training programs.
- Work in a modern office located in the heart of Budapest.
Employment Type
Full Time
