Customer Support Agent
Customer Support Agent
Posted on :
20-03-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Support Agent (German)
Location: Lisbon Portugal
Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels (telephone email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing troubleshoot and provide the solution
- Identify when the issue should be reassigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs so that our engineering team can address them
- Maintain and update all jobrelated administrative forms
REQUIREMENTS:
- Native/fluent in German (C1 both oral and written. Fluent in English (at least B2 level)
- Previous experience in same / similar roles is mandatory
- Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
- Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Resourceful and stressresilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in a timely manner
- Ability to work independently while being a team player at the same time.
OFFER:
- Excellent remuneration package based on experience skills and performance
- Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule)
- Life Insurance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others!
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: https://www.careerspage/toptalent2
- Gross 15260 EUR 16100 EUR 3240 language b.
- 14 April / 28 April / 12 May
- Assistance of real estate team reimbursement 2500 EUR if outside mainland PT 1250 EUR if within PT but more than 100KM away from Lisbon
- with experience in contact center as CS or direct CS roles / fixed MonFR Alcntara office. Potential apply signing bonusif they are available asap. provide 20 increase of your fees for those hires who will start in April 2025
Employment Type
Full Time
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