Helpdesk Assistant - Muntinlupa City
Helpdesk Assistant - Muntinlupa City
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Salary Not Disclosed
1 Vacancy
Job Description
Helpdesk Ticket Monitoring
- Responsible in handling tickets of all sites
- Making data reports of tickets of all sites daily weekly
- Ensuring all tickets are properly uploaded
- Monitor and follow up pending tickets of all sites
- Submitting of Reports data needed to all sites
- Responsible in closing tickets based on the uploaded data/photo
- Oversee and track all external tickets in accordance with the provided timeline
Site Inspection
- Doing site visit and inspections to all sites
- Checking of daily activities of tickets movements in Helpdesk
- Preparing site reports in power point presentation
Report Generation
- Prepare and gather all tickets across all sites
- Daily reporting of Tickets encoded of each Malls
Other Qualifications: Computer literate with strong MS Office background particularly Excel and PowerPoint.
With sense of urgency keen to details and cando multitasking with minimal supervision.
Responsible keen to details and can handle pressure.
Preferably at least one 1 year of experience in Facilities and Property Management or a background in management.
Willing to be assigned in Alabang Muntinlupa City.
Employment Type
Full Time
