Subject Matter Expert - Events Management
Subject Matter Expert - Events Management
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Salary Not Disclosed
1 Vacancy
Job Description
Help Request event setup from through Microsoft tools within the agreed SLAs
Help set up registration and messaging & create correspondence in Market.
Help create email invitation and a update web page to promote registration.
Generate reports such as Registration Report
Registration Management Report to manage waitlisted registrants and to checkin registrants at the event
Survey Responses Help send emails to required target audience. Help update If there are any changes to the venue agenda speakers etc. or event cancellations.
Check attendees and getting them to complete the online event evaluation.
Help Upload slides video clips etc. or prerecorded presentation. Help collect contact preferences score leads and route them to sales teams
Use Corp provided branding templates and content for digital/in person events.
Support during a live digital event to ensure a live presentation is broadcast to the audience with voice by phone slides and/or video. Attendees can ask questions during the managed Q&A which can be answered individually pushed to the entire audience or over audio.
Polls may be pushed into the slide window and a variety of other widgets for adding links or images are available.
Assist in complex event requirements such as Paid events.
Attendee logistics (hotel transportation etc..
Advanced attendee management tools.
Help set up the digital events using existing templates and guidance.
Experience Preferred: Teams Meeting Teams Live Events
Roles and Responsibilities
Assist Associates in resolving customer issues Work on process documentation creation and update including process roll outs
Partner with the client and the Training team in streamlining processes and developing training materials/curriculum
Identifies and resolves problems and gaps that affect the performance of the team and quality of service
Responsible for storing data and records of processes
Minimize risks during Transitions Identify opportunities in the processes Assist the Team Lead in planning developing and implementing initiatives and process improvements
Helps in creating WBR MBR reports for client and stakeholder reviews Backfill the tasks/ activities of Team Lead in his or her absence
Other related duties are assigned as needed
This job may require the individual to work on rotating shift on an occasional basis
Requirements & Qualifications
Bachelors/College Degree Minimum of 1 year experience
Good analytical and problem solving skills
Good documentation skills and proficient in MS Excel MS Word and MS PowerPoint
Amenable to work on 24/7 shifting schedule holidays weekends and rest days
Employment Type
Full Time
