Marketing Operations Manager
Marketing Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
- Act as the representative and face of the Service Delivery Hub advocating for the hubs interests and liaising with stakeholders to ensure effective communication and collaboration.
- Share ongoing updates challenges and requirements to and from relevant stakeholders.
- Act as the Single Point of Contact (SPOC) for hubrelated questions and collaborate with other Hub Leads or Stakeholders.
- Monitor and manage daytoday hub Key Performance Indicators (KPIs) such as: Service Level Agreements (SLAs) Average Handling Time (AHT) Net Satisfaction (NSAT) and others.
- Ensure strict adherence to processes and quality standards within the hub.
- Foster a positive and collaborative work environment promoting teamwork and knowledgesharing among team members.
- Provide effective leadership guidance and support to team members encouraging their professional growth and development.
- Oversee the efficient of resource management (Hiring Onboarding).
- Work with stakeholder teams to define their strategies.
- Help intake complex requirements from stakeholder teams to achieve business outcomes.
- Track volume of work coming to the team.
- Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process.
- Support team by analyzing information.
- Respond promptly to customer inquiries.
- Be responsible for data accuracy and effectiveness.
Requirements:
- At least 15 years of professional experience in a relevant position
- Deep understanding of marketing services operations industry best practices and highly organized in efficiently managing multiple tasks and priorities
- Flexibility and adaptability in navigating changes to ensure smooth hub operations
- Proven track record of strong leadership effectively motivating and managing teams while inspiring and empowering team members to achieve business objectives.
- Familiarity with marketing automation software such as Marketo Hubspot Salesforce Marketing Cloud (formerly ExactTarget) or Adobe Experience Manager.
- Intermediatelevel proficiency with Microsoft Office products.
- Excellent verbal and written communication.
- Strong attention to detail and time management skills.
- The ability to work in a fastpaced environment with quick turnaround times and hard deadlines.
- Ability to collaborate with cross functional teams to meet stakeholder needs
Qualifications:
- Detailed oriented. You have an analytical mindset and problemsolving skills addressing challenges and suggesting process or operational improvements.
- Wellrounded professional. You have amazing communication and organizational skills along with high EQ.
- Strong Leader. Proven track record of strong leadership effectively motivating and managing teams while inspiring and empowering team members to achieve business objectives.
- Collaborative to the core. Demonstrated ability to work in a team environment as a leader and member.
- Adaptable. Change happens at lightning speed; you are flexible enjoy challenge and get behind new ideas.
Employment Type
Full Time
