QA Analyst
QA Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
- Will demonstrate high level of customer focus and delivery
- Will conduct Quality assessment of work done by agents
- Responsible for Training/ Upskilling/ TNA
- Interact with clients
- Mentor trainees effectively as necessary
- Keep oneself and ensures ones team is updated aware of and compliant to all Company policies and procedures which include Information Security Management Systems
- Ensure that all company information which includes customer information are kept confidential and secured
SKILLS REQUIRED:
- Tenured agents with 3 years with relevant QA exposure
- Excellent communication skills (both spoken and written)
- Accuracy and attention to details
- Proficient with MS Office (Word Excel PowerPoint)
- Basic and operational knowledge on internet
- Good knowledge of hardware software and networking issues and troubleshooting mechanisms
- Excellent knowledge of timeline
- Good analytical and problem solving skills
- Good time management and multi tasking skills
- Leadership skills and situation handling skills
CANDIDATE SPECIFICATIONS:
- College Graduate
- Experience in similar role may be required in specific programs with varying years of experience
Employment Type
Full Time
