Technical Customer Support Manager
Technical Customer Support Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
Leadership:
Lead mentor and coach Support team members to provide timely consistent and bestinclass customer support via telephone email chat and any future channel
Lead mentor and coach Support team members through difficult incidents and requests and communicate directly with customers and other departments if intervention is required
Defuse customer incidents and intervene to appease unhappy customers if Support team members are unable to meet customers needs satisfactorily
Work with customers Support and other departments to not only solve technical and nontechnical problems but also develop communicate and implement workarounds for Support team members to deliver timely consistent and technically sound customer support
Qualifications:
Minimum of 5 years of people management experience
Experience in BPO SQL and networking
Lead a team doing calls
Willing to work onsite in Shaw Mandaluyong
Employment Type
Full Time
