CSM Team Manager
CSM Team Manager
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1 Vacancy
Job Description
Responsibilities
- Drive value for RingCentrals customers by being an expert on best practices in change management finding ways for CSMs to deeply understand our customers objectives and deliver value based solutions and determining how to define drive and demonstrate ROI delivered.
- Drive alignment with internal teams including Renewals and Sales Managers and Expansion teams by aligning with R&E on renewal and upsell strategy and focus on selling with a retention focus
- Recruit mentor and inspire a worldclass team by setting expectations giving feedback conducting interviews creating a customer first culture
- Drive operational excellence by continuously track and communicate metrics to team to promote transparency drive behaviors and report on metrics
Qualifications
- BA/BS degree or equivalent work experience MBA preferred
- 5 years of customer or account management experience including 2 years managing high performing Customer Success teams at a SaaS or telecommunications company.
- Experience in hiring mentoring and growing a team of Customer Success Managers.
- Proven experience driving adoption and leveraging customer success best practices.
- Demonstrated ability to develop strategies to address business metrics translate them into initiatives and track successful delivery.
- Possesses executive presence with communication that drives results and motivates the team.
- Thrives in ambiguity as part of a growing and expanding team.
- Demonstrated ability to effectively collaborate across organizational boundaries.
- Experience successfully working with senior (Clevel) executives.
- Experience effectively addressing escalated client issues with speed and urgency.
Employment Type
Full Time
