Korean Bilingual Quality Assurance Specialist
Korean Bilingual Quality Assurance Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Education:
Minimum of a 2year Associate Degree but Bachelors degree complete or in progress is preferred
OR 2 years of college if part time unless otherwise mutually agreed upon
Experience:
3 or more years of relevant previous customer services experience (preferably in contact centers
includes time in a quality assurance role)
2 or more years in a quality assurance role
Live customer support experience (phone chat email inperson etc. handling US based users.
Live customer support experience for users in a Korean speaking country is a plus.
Technical Skills:
Strong analytical problem solving and general troubleshooting skills
Excellent general computer skills Soft skills
Excellent written communication and interpersonal skills
Must exhibit active listening be able to probe effectively and handle issues and complaints in a
courteous professional and friendly manner
Problem solver able to multitask think creatively and escalate issues and ideas to solve these issues.
Strong customer first focus and ability to provide excellent white glove support even when delivering
bad news. Proven ability to deescalate customer issues using soft skills and empathy is key
Techsavvy
Language:
Native to nearnative Bilingual with excellent spoken and written English and Korean comprehension
and proficiency.
Familiarity with cultural norms (specifically for Support) of a Koreanspeaking country. Experience
living in Korean speaking country preferred.
Employment Type
Full Time
