Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Encourage customers to utilize new features that will help them drive their business forward .
- Provide insight and relay customer feedback with internal teams including Sales Marketing Product Technical Support Operations Finance and Engineering.
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
- Develop plans that ensure that customers are successfully adopting our platform that align to their business needs.
- Conduct regular cadences quarterly and annual customer success reviews to ensure customers get the most value out of their investments.
- Develop customer relationships by building trust and ensuring the customers needs are met.
- Align customers with the enablement resources to drive adoption.
Qualifications:
- 2 yrs. direct and verifiable enterpriselevel customer success consulting or account management experience for a SaaS company.
- Bachelors Degree or equivalent experience in Customer Success Consulting or Account Management.
- Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices.
- Experience leading meetings and regular cadences quarterly and annual customer success reviews with customers.
- Strong skills in verbal and written communications strategic planning and project management with the ability to adapt conversations for technical and nontechnical audiences.
- Knowledge of Salesforce.
Employment Type
Full Time
