Reporting Analyst
Reporting Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Company Overview
Founded by experts with more than 70 years of collective experience in the staffing solutions industry TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from smalltomedium entities to largescale enterprises (including Fortune 500 companies) TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Job Objective:
The BST Reporting Analyst is responsible for supporting the contact center in reaching and exceeding performance targets and Client agreements by proactively measuring tracking analyzing and reporting with actual and historical data. The position will be proactive by setting up accurate measurement matrixes and having deep knowledge of the contact center software supporting management in executing their business decisions with a high amount of precision and consistency.
Essential Duties & Responsibilities:
- Percent of TimeReport CreationCreation maintenance and accuracy of all external internal and ad hoc reports as required Daily / Weekly / Monthly
- Creating all reports and initial analysis of variance;
- Verify the accuracy of sources and formulas;
- Verify reports in terms of plausibility;
- Consolidate information into a manageable format;
- Analysis:
- Continuously monitors the accuracy and integrity of all data that is published in any report.
- Owner of reporting to the assigned campaign and catering to the needs of internal and external clients
- Provide the business with the analytics needed to improve operational performance
- Reinforce and maintains data integrity across all campaigns in the region
- Report Delivery:
- Ensure that data is accurate and delivered on time based on SLA to all internal customers
- Process Improvement:
- To support the development and deployment of the agreed People Process Technologylongterm strategy rollout
- Support Process Leads to process improvements and implementation.
- Suggest proactively Reporting improvement areas which include automation
- Support the business in terms of disputes on reporting
- Always meet or exceed commitments when engaged in existing and/or new projects
- Identify valueadded opportunities to increase client revenues and work with marketing in their implementation
Educational Background:
Candidate must possess at least a Vocational Diploma / Short Course CertificateBachelors/College Degree Others or equivalent.
Work Experience:
- At least 2 year(s) of working experience in the related field is required for this position.
Skills Requirements:
Candidate must have an indepth understanding and experience working with AVAYACMS(with certification is preferred)Required Technical Skill(s): MS SQL Server Reporting Services and/or MS SQL ServerAnalysis Services
Employment Type
Full Time
