IT Support Analyst
IT Support Analyst
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Job Description
LovisaLife:
Weareafashionforwardjewellerybrandthatcaterstoanyoneandeveryonewithover150newstylesbeingdeliveredtostoreseachweek.LovisawasestablishedinAustraliaApril2010andhasquicklygrowntobeoneoftheworldsleadingfastfashionjewelleryretailers.Wecontinueourfocusonexpandingourstorenetworkgloballywithover950storesacross37countries.JoinahighgrowthinternationalretailerpubliclylistedontheASX.
DiversityandInclusion:
Webelieveinsupportingdiverseculturesandharnessingtheuniqueknowledgeandexperienceofourteam.Wecelebrateourglobalpresencebysupportingourculturallydiverseteamaroundtheworld.
We have 2 opportunities
1. IT Support Analyst
2. IT Support Analyst (New Stores)
LovisaOpportunity:
IT Support Analyst: TheprimaryresponsibilityoftheITSupportAnalystistoprovidequalitylevel1and2technicalsupporttoourStoresandSupportCentreteam(Corporateoffices)globallyaspartofafollowthesunsupportmodel.
IT Support Analyst (New Stores):
IT Support Analyst is responsible for the delivery of quality Level 1 and 2 technical support to Retail Stores andSupport Centres when needed. They work largely within their home time zone as part of Lovisas global Service Delivery function to supporting IT services across the organisation.
TheITSupportAnalyst willberesponsiblefor:
- Promptlevel1and2servicesupporttoStores(remotehoweverphysicalvisitsrequiredattimes)SupportCentresandWarehouses
- Ensueserverandnetworkinfrastructureisavailableandfullyoperationalatalltimes
- Serverinfrastructureisoptimallytunedwhereapplicable
- ManagementReportsaregeneratedasrequired
- Maintainintegritystabilityanrationofallhardwareserver/networkinfrastructurePCsandperipherals.
- MonitoringrelevantmaintenanceagreementswithvendorsandpurchaseITHardwarewhereapplicable
- EnsurequalitysupportisprovidedforPointofSaleSystems(FuturaandAURES)PCsandServer/Networkinfrastructure.
- Bepartofarotating7daysupportroster.Standardhoursfallwithinan8am5pmAESTperiod.
- MaintainintegritystabilityanrationofallsoftwareapplicationsutilisedbyLovisa
- EnsureaccurateandcompleteregistersofthelocationofallhardwareandsoftwareownedbyLovisa
- LiaisewithITequipmentandsoftwaresuppliers(HPAURES)toensureLOVISAistreatedwithpriorityregardingRequestsIncidentsProblemsandpricing.
- Coordinatethesetupofnewstoresfromatechnicalperspective
- AssistwithprovidingusertrainingofSystemsandITHardwaretoensuresuccessfulonboarding/daytodayoperations
- ProactivelyaddressanyITsecurityconcernswiththeupmostdetailandtimelinesstoensureLovisaisprotected.
- Proactivelymonitorticketsupportqueuesinfrastructurehardwareandsoftwaretoensureacustomerfocusedservice
- ContinuallylookforimprovementstoProcessandTechnologyraisethesetomanagementandimplementasprioritised.
- Otherdutiesandspecialprojectswithinskillandcompetencylevelasrequired
- Assist with the setup of new stores from a technical perspective
Lovisaislookingfor:
Acandoattitudewiththefollowingskills:
- TertiaryqualificationinInformationTechnologyorrelateddiscipline
- Minimumof2yearsexperienceinLevel1and2TechnicalSupport
- ITILFoundationscertification&goodunderstandingServiceManagementconcepts
- Excellentwrittenandverbalcommunicationskills
- Demonstratedproblemsolvingskills
- Demonstratedcustomerserviceskillsandanabilitytoworkwithteamofvaryinglevels
- Proactiveandcandoattitude
- POS management or use experience is a value
LovisaPerks:EnjoytheseperkswhenyoujoinLovisa!
- Joinaglobalbusinessofferingendlesscareeropportunitieslocallyandinternationally
- Supportivediverseandinclusiveteamenvironmentwetrulyharnessour101culturecommitments
- Takeyourbirthdayoffadditionaldayofleave
- Generous50%discountoffLovisaproducts
- Freegymmembership
- ModernHQwithafullystockedkitchenonGlenferrieRoad
- Monthlysocialevents
- PersonalDevelopmentSuccessionPlans
- ReferralRewardsIncentiveProgram
ApplytodaytostartyourLovisajourney.
Employment Type
Full Time
