Product Specialist - My Learning Cornerstone OnDemand
Product Specialist - My Learning Cornerstone OnDemand
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Job Description
About the Role
In your job as a Product Specialist you will support the global operations of our LMS My learning (Cornerstone on Demand) and provide guidance to superusers across the organisation. This role is critical to ensuring efficient operation of the LMS driving business optimisations managing incidents and releases and enhancing system usage to support learning and development at scale.
Your Impact
As the Product Specialist Global LMS Operations you will:
Support Global LMS Operations: Act as the main point of contact for superusers providing guidance troubleshooting and support to ensure effective LMS usage across the organisation.
Drive System Optimisations: Identify and lead initiatives to improve the efficiency and effectiveness of the LMS for both learners and administrators.
Manage Incidents and Releases: Resolve and manage incidents ensuring timely resolution of issues and coordinate release management processes including collaborating with the community lead to communicate and plan for training for new features.
Enhance LMS Usage: Analyse system usage patterns and collaborate with stakeholders to implement solutions that optimise and expand the LMSs impact.
Foster Collaboration: Work closely with global and local users of the platform to align LMS operations with organisational goals and business needs.
Key Responsibilities
Provide operational support to global superusers and administrators to ensure smooth LMS functionality.
Lead incident management addressing issues promptly and coordinating with technical teams for resolution.
Manage the release process for LMS updates including testing documentation and communication of new features.
Conduct regular system audits and usage analyses to identify opportunities for improvement and optimisation.
Act as a subject matter expert for the LMS sharing knowledge and best practices with superusers and stakeholders.
Take initiative to propose and implement enhancements that drive system efficiency and user satisfaction.
Collaborate with global and local teams to align LMS operations with the needs of the business and learning objectives.
As a key member of the learning technology team you will use your deep understanding and experience of Cornerstone on Demand to identify improvement opportunities take initiative to optimize platform usage and lead operational processes to deliver impactful results.
About you:
You are passionate about enabling the development of our coworkers through digital capabilities. You thrive on building the knowledge and skills around technology for its users. You are data driven and have an understanding of agile methodologies.
To be successful in this role the following knowledge skills and experiences would be valuable
Proven experience operating Cornerstone on Demand in a large scale organisation
Indepth backend knowledge and skills to use Cornerstone on Demand as an system admin is a must
Understanding of incident management release management and optimising LMS usage for diverse user groups
Proactive mindset with the ability to take initiative identify improvement areas and lead optimisation efforts
Strong collaboration and communication skills with the ability to support and guide superusers across different regions and functions
Analytical skills to assess system usage and identify actionable insights for improvement
Understanding of data analytics and experience in data drive decision making
Additional Information :
This role is fulltime 40hours per week) and based in Malm Sweden. This role sits in Product Area Learning Technologies in Retail Concept Operations and reports to Product Area Manager.
If you have questions about the recruitment process please connect with Jamila via .
Interested Submit your CV and let us know why you would be a good fit for this role in Englishby April 2nd 2025.
At IKEA we are looking for people who believe everyone deserves a seat at the table.Youre welcome no matter where you come from what you believe and what you look like. We dont even care how you have furnished your home. Were interested in you simply because youre you.Even if your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway.We believe that peoples different perspectives backgrounds and personalities make us better at understanding our customers dreams and needs. At IKEA wereall on the same project.
If you have a special need that requires accommodation in the recruitment process just let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
