Site IT Support Analyst II
Site IT Support Analyst II
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1 Vacancy
Job Description
Job Title: Site IT Support (SIS) Analyst II
Location: 10800 South 13 Street Oak Creek WI USA 53154
Type: 1Year W2 Contract
Criminal Background Check and Drug Test are Required
Job Description:
The Site IT Support (SIS) Analyst II provides infrastructure support to endusers at PPG locations. This role involves proactive system monitoring troubleshooting and resolving technical issues. The candidate will work closely with centralized IT teams to implement new solutions and maintain existing IT infrastructure.
Key Responsibilities:
- Provide onsite technology support and assist employees with hardware and software issues.
- Respond to technical support requests via phone email and inperson interactions.
- Troubleshoot PC hardware software LAN and voice network issues.
- Diagnose problem sources through user discussions and coordinate with IT teams and vendors.
- Install upgrade and maintain PC components and software.
- Train users on new technologies and software applications.
- Perform proactive system monitoring to prevent IT issues.
- Track document and monitor issues to ensure timely resolution.
- Participate in various IT projects with internal and external teams.
- Maintain an inventory of IT hardware.
Qualifications:
- Bachelors degree in Computer Science Engineering or a related field.
- Strong interpersonal and communication skills (both verbal and written).
- Excellent analytical skills to quickly resolve technical issues and evaluate solutions.
- Ability to follow company IT policies and procedures consistently.
- Strong documentation skills for operational procedures.
- Willingness to work rotating shifts and holidays as required.
- Fluent in English.
- Valid drivers license (B) required.
Additional Information:
- This role supports a small site (up to 200 IT end users) and does not involve direct management of employees.
- The candidate will primarily focus on structured tasks and follow welldefined policies and procedures.
PC,hardware,technical support,installation,Upgradation,Software,network
Employment Type
Full Time
