Front of House Guest Relations Manager
Posted on :
20-03-2025
Employer Active
1 Vacancy
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Job Description
Job Summary
Our client a renowned hospitality and tourism provider is looking for an experienced and passionate Front of House / Guest Relations Manager to join their team. Known for offering exceptional guest experiences in a unique farm and river camp setting the ideal candidate will have a strong commitment to customer service attention to detail and the ability to create memorable experiences for guests.
Responsibilities:
- Greet and welcome guests upon arrival ensuring a warm and professional first impression.
- Address guest inquiries requests and complaints promptly and courteously.
- Anticipate guest needs and offer personalized recommendations for activities and services.
- Maintain ongoing communication with guests throughout their stay to ensure satisfaction.
- Manage efficient checkin and checkout processes coordinate room assignments and handle special requests.
- Ensure proper handling of paperwork and payments.
- Conduct room inspections before guest arrivals ensuring cleanliness and readiness.
- Coordinate with housekeeping to address any issues or special requests and write personalized welcome notes.
- Supervise and train frontofhouse staff assign daily tasks and conduct performance evaluations.
- Monitor guest feedback and implement improvements to enhance the guest experience.
- Ensure amenities and facilities are wellmaintained and operational.
- Collaborate with other departments to ensure seamless service.
- Manage reservations maintain accurate guest records and handle financial transactions and daily reports.
- Oversee inventory and supplies for frontofhouse operations.
Requirements
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and communication skills.
- Fluency in English; knowledge of Swahili is a plus.
- Proficiency in hotel management software and MS Office applications.
- Ability to work flexible hours including evenings weekends and holidays.
- Excellent problemsolving skills and ability to remain calm under pressure.
Employment Type
Full Time
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