Scheduling Assistant

This is a remote position.

Scheduling Assistant Optimize Technician Schedules & Ensure Service Efficiency

This is a remote position.

FullTime 40 Hours per week

Offer is negotiable

5:00 AM 12:00 PM AEDT (Tasmania Australia) Monday Friday

About the Role:

As a Scheduling Assistant your ability to handle highvolume scheduling while maintaining accuracy and efficiency will be essential in this dynamic role. You will coordinate service schedules for the client s field technicians using Aroflo optimise routes and ensure efficient service delivery. You will play a key role in managing technician availability responding to lastminute scheduling changes and resolving conflicts to maintain smooth operations.

Why You ll Love This Role:

• Work remotely while supporting a wellestablished Australian company.
  

• Play a vital role in optimising field service operations
  

• Develop expertise in scheduling tools and service coordination.
  

• Enjoy a fastpaced environment where problemsolving and adaptability are valued.
  

Key Responsibilities:

• Develop & Maintain Efficient Schedules
  

• Use route optimization software to create and manage technician schedules.
  

• Assign job tasks based on technician skills availability job priority and geographic location.
  

• Adjust schedules proactively in response to unforeseen changes such as job cancellations urgent client requests or technician availability.
  

• Optimize Scheduling Efficiency
  

• Monitor daily schedules to minimize travel time and maximize productivity.
  

• Analyze scheduling patterns to identify areas for efficiency improvements.
  

• Implement process enhancements to reduce scheduling conflicts and improve service delivery.
  

• Coordinate with Internal Teams & Technicians
  

• Communicate effectively with technicians to confirm schedules resolve conflicts and adjust workloads.
  

• Provide scheduling reports and insights to management to support operational decisions.
  

Performance Milestones:

• 30 Days: Complete training on Aroflo and scheduling processes shadow senior team members and handle basic scheduling tasks under supervision.
  

• 60 Days: Independently manage technician schedules proactively resolve conflicts and establish effective communication with field technicians.
  

• 90 Days: Achieve 95 scheduling accuracy optimize technician routes and contribute insights for scheduling improvements.
  

• One Year: Become the primary scheduling coordinator enhance efficiency through optimized service distribution and refine scheduling SOPs using Aroflo automation tools.
  

Key Performance Objectives (KPOs):

• Maintain 95 scheduling accuracy with minimal reschedules due to internal errors.
  

• Improve technician route efficiency to maximize service completion rates.
  

• Ensure effective scheduling communication to reduce lastminute conflicts.
  

• Implement process improvements that enhance overall scheduling effectiveness.
  

Who You Are:

• IndustryExperienced in Scheduling Roles: You have prior scheduling experience in servicebased industries such as plumbing electrical pest control fire services service technician roles (e.g. coffee technician) or support worker coordination.
  

• Highly Organized & DetailOriented: You excel at managing schedules with precision and accuracy.
  

• ProblemSolver & Adaptable: You thrive in fastpaced environments and can adjust quickly to lastminute changes.
  

• Strong Communicator: You coordinate effectively with technicians internal teams and management.
  

Requirements