Team Manager - Operations
Team Manager - Operations
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Job Description
What we are looking for: We are seeking a leader who can effectively manage the complex and varied workload including batched complaints to ensure that tasks are prioritised segmented and completed in manageable increments. You will approach your work with a project management mindset executing structured plans while adapting to changing requirements and guiding your team toward consistent success.
In this role you will have the support of experienced senior dispute resolution specialists to lead your team to achieve success. Your industry knowledge flexibility and sound process skills will be instrumental in ensuring efficient and effective complaint resolution within the team.
To be successful in this role you will need:
- Strong leadership skills with the ability to inspire and motivate a team.
- Willingness to learn and grow alongside your team.
- Passionate positive and aligned with our company culture.
- Proven ability to work autonomously adapt to change and manage workloads effectively.
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
- Ability to influence both internal and external stakeholders through effective communication skills
- Familiarity with external dispute resolution and complaint resolution processes.
If you are someone who can think strategically while managing daytoday and continuously striving for improvement we would love to hear from you.
Qualifications :
To be successful in this role you will need:
- Strong leadership skills with the ability to inspire and motivate a team.
- Willingness to learn and grow alongside your team.
- Passionate positive and aligned with our company culture.
- Proven ability to work autonomously adapt to change and manage workloads effectively.
- Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
- Familiarity with external dispute resolution and complaint resolution processes.
- A strategic mindset with the ability to think critically and align team objectives with broader organisational goals. You will bring a forwardthinking approach anticipating challenges and identifying opportunities for process improvements and innovation.
- The ability to analyse complex situations develop longterm plans and implement actions to drive both shortterm success and sustained growth.
Additional Information :
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting worklife balance and inclusivity.
- Hybrid working Flexible arrangements with stateoftheart offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Notforprofit salary packaging to boost takehome pay.
- Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
