GUEST RELATIONS Anantara Vilamoura Algarve Resort PORTUGAL
GUEST RELATIONS Anantara Vilamoura Algarve Resort PORTUGAL
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ROLE AND RESPONSABILITIES
As Guest Relations (M/F) you will report directly to the Front Office Manager and will be responsible for:
Ensuring customer satisfaction;
Personalizing customer service;
Accompanying customers and ensuring their comfort;
Managing the organization of outlets;
Managing incidents and complaints;
Managing reservations (in person by telephone or email);
Qualifications :
WE LOOK FOR CANDIDATES WITH:
Genuine smile
Good presentation and friendliness
Customerorientated
Passion for service
Professional attitude
High commitment and motivation;
Team spirit;
Careful presentation;
Flexible working hours
Proactivity autonomy and problemsolving skills;
Professional experience in similar roles . 4 or 5 star hotels or restaurants/bars of a higher category
Knowledge of Portuguese and English and preference for another foreign language (fluent spoken language).
Minimum 12 years of schooling and/or professional course adapted to the position
Knowledge of AHCCP hygiene and safety standards
Computer skills: Microsoft Office Internet and specific applications for the catering/hotel area.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
