Team Lead-Events Management
Team Lead-Events Management
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Salary Not Disclosed
1 Vacancy
Job Description
- Help Request event setup from through Microsoft tools within the agreed SLAs
- Help set up registration and messaging & create correspondence in Market.
- Help create email invitation and a update web page to promote registration.
- Generate reports such as Registration Report
- Registration Management Report to manage waitlisted registrants and to checkin registrants at the event
- Survey Responses Help send emails to required target audience. Help update If there are any changes to the venue agenda speakers etc. or event cancellations.
- Check attendees and getting them to complete the online event evaluation.
- Help Upload slides video clips etc. or prerecorded presentation. Help collect contact preferences score leads and route them to sales teams
- Use Corp provided branding templates and content for digital/in person events.
- Support during a live digital event to ensure a live presentation is broadcast to the audience with voice by phone slides and/or video. Attendees can ask questions during the managed Q&A which can be answered individually pushed to the entire audience or over audio.
- Polls may be pushed into the slide window and a variety of other widgets for adding links or images are available.
- Assist in complex event requirements such as Paid events.
- Attendee logistics (hotel transportation etc..
- Advanced attendee management tools.
- Help set up the digital events using existing templates and guidance.
Experience Preferred: Teams Meeting Teams Live Events
Responsibilities
Lead and deliver complex client engagements that help identify design and implement creative business solutions for the company.
Provide excellent customer service and determine the needs of the client.
Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
Participate in the development and presentation of proposals for business development.
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
Establish operations objectives and work plans delegate assignments to subordinate associates when necessary and conduct regular meetings to improve productivity product knowledge and customer satisfaction.
Do Root Cause Analysis to identify key AFIs and create action plans / goals to improve
Efficiently coach associates in meeting the metrics Manage and drive performance from the Associates in meeting SLAs and KPIs Manage team attrition
Collaborate with the different support groups Recruitment Training Quality HR Workforce to improve agent profiling and performance
Any other responsibilities assigned by the direct supervisor/manager
Requirements Preferred:
Candidate must possess at least a Bachelors/College Degree any field.
At least 12 year(s) of working experience in the related field is required for this position.
Experience in events management is preferred
Analytic Resultsoriented Processoriented Applicants
must be willing to work in Eastwood Q.C.
Preferably Supervisor specializing in Customer Service or equivalent.
Employment Type
Full Time
