IT Help Desk
IT Help Desk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
General Function:
IT Helpdesk will play a primary role by liaising with Global employees known as internal customers. Responsibilities includes ticket creation answering IT related customer enquiries and fault/service issues; incident case documentation including the progress updates track and route towards fault resolution; planned event management for internal/external services.
The successful candidate must have/be:
- Proven experience as a help desk technician or other customer support role.
- Good understanding of computer systems mobile devices and other tech products
- Basic understanding of IP network is preferable
- Basic security concept and knowledge is preferable.
- Ability to diagnose and resolve basic technical issues
- Graduate of BSc/BA in IT Computer Science or relevant field
- Familiarity with both PC and Mac Hardware and Software
- Effectively to help customers fix their issues and feel satisfied with the experience
Employment Type
Full Time
