AVP Operations
AVP Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Functions:
- Strategic Requirements:
- Define suitable Collections strategies for minimizing bad debt losses through the effective design monitoring and deployment of Collection strategy policy and process
- Lay a roadmap for the system improvements/ digitization and keep abreast with the innovations in collections field.
- Develop implement and monitor analytical strategies for delinquent portfolio. Scope includes analysis of portfolio dynamics customer segmentation optimization of loss mitigation
- and charge off efforts digital collections forecasting and enhancements of collections support systems
- Facilitate identification of improvement areas for Dialer management. Accountable for Dialer Change Management seamlessly
- Discuss end to end solutioning strategy for Dialer systems
- People Management requirements:
- Effectively lead team of Collection managers dialer managers (if part of design) trainers and other enabling functions to effectively manage processes commercials technology and contracts
- Provide vision direction and inspiration for team assigned tasks. Sets goals with direct reports and helps drive alignment with corporate strategic initiatives. Provides individual guidance and feedback through regular performance evaluations.
- Proactively share process performance risks challenges and help required with all internal and external stakeholders
- Constantly engage clients on governance / reporting improvement interventions joint communication and key decisions.
- Required Knowledge Areas and Experience:
- Extensive knowledge of Financial Institution Collections practices and regulations including the Fair Debt Collection Practices Act.
- Good knowledge of Fair Credit Reporting along with the system requirements bankruptcy underwriting cash application and collection portfolio management
Must be able to effectively interact with all levels of the organization promoting the Collections Operations accomplishments needs and goals.
This will include creating end state design FTE sizing and deployment shift planning migration and implementation plans utilizing various optimization measures that make EXLs bid competitive and aligns with clients business needs.
The role involves aiming for organic growth.
Essential function includes managing internal metrics to meet Revenue and Margins goals.
Primary Internal Interactions Responsible and accountable for daily management of process to ensure performance management and metric management.
Development of performance goals for direct reports Interacts frequently with key contacts among the client base Coordinate with different EXL teams to ensure success of the process.
Must possess overall superior communication skills Facilitate Weekly Monthly Quarterly business reviews.
Will be called upon to represent the business on behalf of VP as it applies. Primary External Interactions With client stakeholders in managing daily operations future client directions positioning where EXL can better provide more solutions to client. Attend and be part of Client visits to engage with Clients inside or outside office.
Requirements:
- College Graduate
- 35 years as a Senior Operations Manager or Director
- Minimum tenure should not be less than 2 years for the past 3 companies
- handled minimum of 500 FTEs
- Willing to be assigned onsite and travel between MOA or Alabang. should be open to Graveyard shift
Employment Type
Full Time
