Communications Trainer
Communications Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
ROLES AND RESPONSIBILITIES:
- New Hire Communication Training (Class room training)
- Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster.
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management daily reports and analysis
Requirements
MANDATORY SKILLS:
- Good knowledge of grammar and pronunciation
- Must have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location.
- Feedback and Coaching skills.
- Good rapport building skills extremely methodical and organized
- Good analytical ability
- Good reading / learning researching skills
- Applicant should be proficient with MSOffice (Word Excel power point)
- Strong interpersonal skills and customer service orientation are a must for the role
- Excellent spoken and written Communication Skills
- A strong sense of commitment meeting timelines and passion towards people capability development are necessary for the role
- Willingness to work 24/7 needs to be comfortable with working in shifts
QUALIFICATIONS:
- Bachelors graduate of any field
- Must have at least 2 years training experience in a BPO setup
Employment Type
Full Time
