Senior Backend Engineer - User Help Experience
Senior Backend Engineer - User Help Experience
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Job Description
Join the team redefining how the world experiences design
Hey gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little timeconsuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and coworking spaces in Brisbane Perth and Adelaide. But you have a choice in where and how you workwe trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What youd be doing in this role
As Canva scales change continues to be part of our DNAbut we like to think thats all part of the fun. This will give you a flavour of the type of things youll be working on when you start but this will likely evolve.
At the moment this role is focused on:
Building services tools and frameworks that help rapidly and effectively solve user issues across multiple domains.
Collaborating closely with stakeholders and designers to create worldclass support experiences.
Developing AIpowered conversational support guided user experiences and automated issue resolution.
Creating interactive selfhelp tools that enhance user experience while minimising reliance on support specialists.
Identifying and improving methodologies for backend engineering best practices.
Finding opportunities for crossteam collaboration to work on new ideas and improvements.
Mentoring and empowering other engineers within the team.
Youre probably a match if
Youre a Senior Backend Engineer with a proven track record of solving complex problems.
You have disciplined coding practices experience with code reviews and pull requests and you model best practices to your peers.
You enjoy working collaboratively with team members communicating effectively and taking ownership of projects and outcomes.
You have experience building scalable backend services and optimising AIdriven solutions for user support.
Youve perfected the balance between bigpicture thinking and nailing the details.
Youre excited by the opportunity to contribute to a rapidly growing and critical function of Canva and improve the help experience for millions of people around the world.
About the team
The User Help Experience group is part of the User Voice Supergroup. The Contextual SelfHelp teams mission is to empower users to solve their issues through interactive selfhelp AIpowered experiences and automation.
We work closely with the Help AI Platform Help Center and Support Handover teams to build:
- AIdriven conversational support tools
- Automated resolution flows
- Streamlined user help experiences
Join us if you love:
- Understanding user pain points and designing solutions that scale
- Collaborating across engineering data ML/AI product and design
- Creating intuitive selfhelp systems that improve the support experience for millions of users
Whats in it for you
Achieving our crazy big goals motivates us to work hardand we dobut youll experience plenty of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
- Equity packages we want our success to be yours too.
- Inclusive parental leave policy that supports all parents & carers.
- An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more.
- Flexible leave options that empower you to be a force for good take time to recharge and support you personally.
Check out lifeatcanva for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed abovewe still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
