Real Time Analyst German
Real Time Analyst German
Posted on :
19-03-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a BPO companythat is looking to recruit a German speaking Real Time Analystto join their offices in Timisoara.
Position: Real Time Analyst
Location: Timioara Romania
Work model: Hybrid
Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Perform thorough analysis and provide insightful recommendations.
- Meet departmental goals and objectives effectively.
- Ensure data accuracy and integrity at all times.
- Demonstrate a strong understanding of operational processes and logical thinking.
- Prepare and deliver reports and analyses based on operational data.
- Adapt to change and manage multiple tasks efficiently.
- Oversee realtime queues and adjust resources as needed.
- Facilitate effective communication across team locations to manage staff.
- Maintain floor discipline and ensure a productive work environment.
- Make quick informed decisions to help achieve service goals.
- Adhere to realtime performance metrics and targets.
- Consistently meet Service Level Agreements (SLA) and Abandon Rate goals.
- Ensure timely and accurate realtime reporting.
- Manage internal and external client relationships.
- Develop and maintain dashboards reports and adhoc reports as needed.
- Conduct indepth data analysis and provide actionable insights.
REQUIREMENTS:
- Fluent in German (C1 with strong proficiency in both written and spoken communication as well as English (B2 fluency.
- Proficient in MS Excel and other MS Office applications.
- Familiarity with contact center management systems (e.g. Avaya CMS).
- Ability to think strategically and focus on business opportunities and growth.
- Willingness to work in a dynamic 24/5 work environment.
- Ability to work under pressure and demonstrate a proactive resultsdriven attitude.
- Basic understanding of scheduling principles.
- Strong analytical skills.
- At least 1 year of experience in realtime queue management.
- Minimum of 2 years of exposure in a call center environment.
OFFER:
- Working schedule: 24/5
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Warm team atmosphere and fun team events
- Meal allowance and transportation reimbursement
- Vacation bonus and fitness/wellness reimbursement
- Gift vouchers for Christmas and Easter
- Private health insurance
Employment Type
Full Time
Key Skills
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