Desktop Support IT Systems Analyst III
Desktop Support IT Systems Analyst III
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Job Description
Our client is looking for a IT Systems Analyst III Desktop Support for a contract role in Lawrenceville GA. The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding ensuring timely resolution or escalation communicating promptly on progress and handling customers with an exceptionally professional attitude. The IT Systems Analyst III serves as a Tier 1 deskside support to internal customers.
*This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.
Skills:
Education: A College degree in a technical subject such as Information Technology or equivalent experience.
Certification: CompTIA A
3 years of experience working in a Desktop Support or laptop configuration and deployments.
3 years of troubleshooting / fixing Windows 10
3 years of Microsoft 365 Apps for Business deployments:
2 years of customer service experience (Deskside support)
Must be reliable and consistent in job performance
Must have an understanding and working knowledge of ITIL
Must have strong critical thinking skills customer service and a cando attitude
Must have strong written and verbal communication skills
Vital in identifying researching and resolving complex technical issues
Proficiency in resolving enduser software application PC and web browser errors
Desktop Support IT Systems Analyst III
Education
Desktop Support IT Systems Analyst III
Employment Type
Full Time
