Field Service Manager

The Field Service Manager will create scale and oversee the of field service support employee and customer care for LGC instrumentation in the NALA region. This position will directly supervise all remote and headquarter based Field Service Engineers within the Americas region ensuring they are organized directed trained and appropriately managed to accommodate the balance of both home and work life. In addition this role will collaborate with the Global Field Service Director / Sr. Director when NALA resources may be needed in the EMEA and APAC regions.

Operational attributes of this role include: training program for internal personnel and external customers management and delivery of customer support functions and metrics technical documentation management of installations/preventative maintenance and helping to define the customer experience post deployment.

Responsible for providing quality and efficient customer service to clients through the daily management of hiring motivating coaching training and problem solving. Additionally recommends staffing training scheduling career pathing of employees instrument upgrade opportunities and customer events. Manages service programs and delivery to ensure service expectations and client satisfaction objectives are satisfied. Works closely with the Field Service Director to establish and communicate the department vision as well as strategic and tactical plans.

This position will collaborate closely with the Field Service Director Production Manager Engineering Directors Technical Support Management and Field Service Advisors to balance resources that meet the needs of the customer and our people.

This position requires up to 75 travel within the United States (with occasional travel to South American regions)

Qualifications :

Minimum qualifications:

• Minimum 2 year AA degree or equivalent experience
• 2 years of in Field Service Leadership role with direct reports

Preferred qualifications:

• Knowledge of Microsoft Office Suite / CRM / Field Service CRM

Additional Information :

What we offer (US basedemployees):

• Competitive compensation with strong bonus program
• Comprehensive medical dental and vision benefits for employees and dependents
• FSA/HSA Pretax savings plans for health care childcare and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Companypaid short and long term disability life insurance and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual Cheer program where employees are recognized for outstanding work Company wide social events frequent catered lunches and much more!

The typical pay range for this role is:

Minimum: $92250 USD

Maximum: $153750 USD

This range represents the low and high end of the anticipated salary range for the position. The actual base salary will depend on several factors such as: experience skills and location.

This position is eligible for a discretionary bonus program. Participation in the bonus program is not guaranteed and bonuses are awarded at the discretion of the company based on individual and company performance results.

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or parental religion or belief. Shortlisting interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership!

For more information about LGC please visit our website www.lgcgroup

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Remote Work :

Yes

Employment Type :

Fulltime