Customer Experience Associate
Customer Experience Associate
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Job Description
The Customer Experience Associate will be part of the operations team to provide world class customer support to the buyers and sellers of the platform. You will be in one of our fast growing new business unit in the luxury category.
Youll Be Responsible For:
Providing friendly and personal support to the client community via email and chat support channels.
Being the single point of contact for all sales and inquiries from customers. Follow through the chat that eventually leads to a sale or a resolution to customers inquiries.
Engage and support the team with customers private viewing.
Maintain and build customer database on all interactions
Addressing support issues and identifying top user issues.
Working with the team to proactively address them and find relevant solutions.
Evaluating workflows and proposing recommendations to be more efficient relevant and valuable both internally and externally.
Reporting to the Merchandising Manager
Help on product description on new arrivals and so to be aware on product newness
Being in charge of the Visual Merchandising of the showroom creating visually inspiring Showroom displays
Performing other related adhoc tasks as required.
Qualifications :
Problem solving abilities able to provide several solutions to resolve current problems/constraints.
Ability to think clearly under pressure flexibility in adjusting to prioritization as it comes.
Strong sense of accountability ownership & pride in work.
Strong communication skills both written and spoken.
Ability to be a positive team member in a busy and fastpaced environment.
At least one year of customer service experience (voice/nonvoice).
Bachelors/College graduate of any degree preferred but not a MUST
Must be able to commit to working on weekends and 3 weekdays
Working hours Weekdays 10am to 7pm) weekends 10am to 7pm)
Additional Information :
By proceeding with your application you are adhering to our PDPA policies. In case you are interested to know more read about our Candidates Personal Data Privacy Statement.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
