Customer Experience Representative
Customer Experience Representative
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3years
35000 - 44000
1 Vacancy
Job Description
Responsibilities
A typical shift could look as follows:
You will meet both team and individual SLA/KPI metrics daily by answering customer emails and chats via Zendesk. Topics can range from product issues general inquiries frequently asked questions orderrelated inquiries and of course COFFEE!
A bit about you:
You re thoughtful efficient creative and love helping people. Youre an excellent communicator in both written word and voice and are proactive about finding and fixing issues.
You have experience with efficiently troubleshooting complicated products by email/chat and communicating with a wide range of customer types.
You are patient understanding and respectful of our customer s time.
You can quickly discern issues and get our customers back up and running in an efficient manner.
You re used to an everchanging environment and can pivot quickly.
Requirements
Requirements
3 years of remote experience in eCommerce customer service and/or a service center troubleshooting products
High proficiency with computers and online tools such as Zendesk Shopify & G Suite.
Experience answering complicated customer inquiries regarding product knowledge and troubleshooting via email and live chat
Excellent writer and allround communicator
Ability to work occasional overtime during highvolume periods
An appreciation for specialty coffee and products would be a nice bonus but not required
Wholesale customer service experience a plus
Bilingual a plus
3+ years of remote experience in eCommerce customer service and/or a service center troubleshooting products High proficiency with computers and online tools such as Zendesk, Shopify, & G Suite. Experience answering complicated customer inquiries regarding product knowledge and troubleshooting via email and live chat Excellent writer and all-round communicator Ability to work occasional overtime during high-volume periods An appreciation for specialty coffee and products would be a nice bonus, but not required Wholesale customer service experience a plus Bilingual a plus
Education
Bachelor's degree
Employment Type
Full Time
