Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Representative
Location: Remote (Philippinesbased)
Work Hours: 8 AM 5 PM PST Monday Friday (including weekend coverage as needed)
Salary Range: $1000 $1600/month
Company Overview: Alderai is a growing restoration company seeking to streamline and scale its operations by building an offshore team. We are looking for a dedicated Customer Service Representative to handle customer inquiries dispatch services and provide administrative support to our expanding business.
Responsibilities:
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Respond to customer inquiries via phone email and chat in a professional and timely manner
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Schedule and dispatch technicians for service calls efficiently
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Maintain customer records and update CRM systems with accurate information
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Handle complaints provide appropriate solutions and follow up to ensure resolution
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Work collaboratively with the onshore team to ensure seamless customer service delivery
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Assist with administrative tasks related to customer interactions and service scheduling
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Provide weekend coverage as needed for emergency service calls
Requirements:
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2 years of customer service experience preferably in a home services or restoration industry
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Strong verbal and written English communication skills
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Ability to work US hours (PST) and provide occasional weekend support
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Experience using CRM or dispatching software (preferred but not required)
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Problemsolving mindset with the ability to handle customer concerns professionally
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Reliable internet connection and a quiet workspace for handling calls
Benefits:
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Competitive salary within the $1500 $1600/month range
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Opportunity to work with a growing company with potential career advancement
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Remote work with a flexible and supportive team environment
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
