German Speaking Customer Experience Specialist
German Speaking Customer Experience Specialist
Posted on :
19-03-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Communicate with customers via phone chat & email
- Receiving and handling calls in German from customers for an important chain of hotels.
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones tablets & more)
- Assist customers to manage/secure their account & passwords
What you will bring:
- Fluency in German (minimum C1 and Advanced English knowledge
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
Requirements:
- Fluent in German & English
- Based in Malaga Spain
- NIE NAF and Spanish bank account.
- Highschool Degree
- Dynamic and Proactive
- Strong understanding of online community dynamics and digital content trends.
Employment Type
Full Time
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