Lead Automation Engineer
Lead Automation Engineer
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Job Description
Reporting to the Senior Contact Center Architect the Senior Imaging Automation Engineer will help support and automate document handling processes from multiple sources (online uploads mail fax) for Experians MCE (My Customer Experience) division. You understand imaging technologies OCR tuning automation with AI/ML cloud services and AWS tools. We are looking for someone who operates quickly drives for results and has a high standard for quality.
Responsibilities include:
- You will develop and design imaging automation solutions using C# Python PowerShell and JavaScript on both legacy and future platforms.
- Implement and improve OCR technologies focusing on tuning for accuracy and efficiency.
- Harness the capabilities of AWS Textract along with other AWS tools to grow our imaging solutions.
- Integrate AI/ML models into the imaging process to enhance automation and achieve our goals.
- Collaborate to understand workflow needs and integrate automation solutions that refine document handling processes.
- Stay updated with the latest imaging automation and AI/ML technologies to ensure our solutions remain cuttingedge.
- Troubleshoot and resolve any issues related to the implemented solutions ensuring minimal disruption to business operations.
- You will tune automation functions within the legacy platform (iLinx) to increase accuracy and customer experience.
- You will analyze statistics to recommend the best candidates for continued tuning.
- Review validate update and add rules and training through tuning to achieve the highest automation and lowest error rate possible.
- Collaborate with technology teams product management and partners to identify and improve automation functions.
Qualifications :
- 3 years of proven experience with imaging/optical character recognition (OCR) technologies and automation.
- Proficiency in C# Python and PowerShell; JavaScript.
- Indepth knowledge of AWS Textract and familiarity with a range of AWS tools.
- Handson experience with OCR technology including tuning and optimization.
- Familiarity with AI/ML concepts and their applications in automation.
Additional Information :
Benefits/Perks
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Flexible schedule ability to work remotely hybrid or inoffice
- Flexible time off including volunteer time off vacation sick and 12paid holidays
Additional Information
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our peoples agenda very seriously and focus on what matters: DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians peoplefirst approach is awardwinning: Great Place To Work in 24 countries FORTUNE Best Companies to Work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work regardless of gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know as soon as possible.
#LIHybrid
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
