User Enablement Content Development Manager

The User Enablement Content Development manager oversees content development and content roadmap management across multiple products to drive product adoption and build experts. In this role you and your team are responsible for developing software documentation and software product training for our customers and partners. You will lead a global team of content developers. You will excel independently and as a leader while working in a hypergrowth fastpaced environment with tight deadlines and still deliver highquality work. You must be detailoriented organized and concise. Excellent leadership capabilities are critical.

Primary Responsibilities

• Responsible for Content development for multiple products in various stages of development with varying release cycles.
• Lead a Content Development team; motivate challenge coach and manage:
  • Define standards for excellence in content development standards
  • Motivate and engage team members challenging each to produce their best work
  • Coach employees and create opportunities to further their growth
• Assign projects and timelines; hold the team accountable for achieving targets.
• Evaluate documentation and enablement content
• Measure and manage team progress against production quality and organizational objectives.
• Design/develop/deliver engaging learning experiences throughout the software users lifecycle.
• Collaborate crossfunctionally to ensure we meet all business needs.
• Manage projects related to departmental strategic initiatives and reporting.

Qualifications :

Required Qualifiications

• Bachelors degree in Training & Development Education Business Administration or related field (or equivalent experience)
• 3 years of experience developing delivering and documenting customer and partner learning experiences.
• 12 years manager or supervisor role
• Excellent written oral and communication skills
• Ability to motivate and engage a broad audience of various levels and cultures
• Strong attention to detail
• Expertise in content development technical writing methodologies and technology
• Shows initiative be a selfstarter able to multitask

• Ability to manage and prioritize multiple projects in an agile and quickpaced environment
• Ability to meet project deadlines and deliver results
• A strong sense of ownership and accountability

Desired Qualifications

• Previous work in the software industry
• Experience in digital content development tools like Camtasia a plus
• Strong experience with documentation content development and presentation tools like MadCap Flare and/or Zendesk a plus
• Experience with Jira for content development roadmap management
• Strong diagnostic and problemsolving abilities
• Experience with Reporting Software and Data Integration a plus

Additional Information :

All your information will be kept confidential according to EEO guidelines.

insightsoftware is an Equal Employment Opportunity employer and as such does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team InsightSoftware (wistia)

Background checks are required for employment with insightsoftware where permitted by country state/province.

At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.