Payments - TQA Technical Quality of Acceptance Manager Country Management and Remediation

Role Description:

The International Client Services – Technical Quality of Acceptance (TQA) Manager is responsible for

leading and supervising all related technical acceptance enablement activities as part of their

assigned county/ies leveraging a strong trend and root cause analysis approach while orchestrating

the required support from specialised partnering teams to achieve successful remediation and

country acceptance health targets.

The role holder is accountable for working with Discover’s stakeholders representing the TQA

project by providing regular country updates including challenges and wins to direct management

and senior internal stakeholder clients.

The TQA Manager stays on top of all the project activities in the assigned countries and is the

primary contact for issues and challenges arising from the portfolio of merchants they are

responsible for.

This role requires payments knowledge in the financial services industry ideally from a scheme or an

acquiring background in the acceptance or acceptance related field ensuring smooth and consistent

deliveries while understanding and fixing technical problems raised during payment checkout at POS

terminals and ecommerce websites.

Key tracts of a successful candidate:

Leadership: Execute the Technical Quality of Acceptance strategy in the assigned country

sees the bigger picture knows how to remove obstacles and naturally becomes an

evangelist of the TQA project in the assigned market

Communication: is able to communicate effectively with directors and above masters

presentation skills acting as a consultant across the business

Analytic Thinking: Is very familiar with data (able to manipulate it) trend analysis and root

cause analysis

Problem Solving: can break down complex acceptance technical problems and resolve them

working cross functionally

Responsibilities

Manages technical communications with client’s technical team project team customer

service teams and senior executives

Provides technical support and consultancy to assigned markets and clients while naturally

becoming the trusted point of contact for fixing technical acceptance issues

Proactively resolves client business & technical problems while showing strong leadership

navigating the articulated business matrix acting in complete autonomy

Supports business development teams to expand acceptance in specific markets

Supports market testing activities conducted by Discover with the partners and lead

remediation efforts

Proactively find gaps in the acceptance by reviewing historical transactions using data tools

Internal

Provides regular updates and reporting adapted to different levels of management on key

metrics and objectives

Be able to adapt overall remediation tactics and strategies to address challenges/issues/

opportunities

Executes department initiatives and ensures processes and projects are well documented to

meet auditing requirements

Could have additional responsibilities for planning directing and coordinating activities cross

functionally.

At a minimum here’s what we need from you:

Extensive knowledge and experience of the payment ecosystem preferably from a scheme

or acquiring background

Extensive experience in managing card acceptance (technical remediation) from an

operational perspective

Proficient knowledge of Excel Trend Analysis and Root Cause Analysis are essential

Good knowledge of Power Point proficient in delivering presentations

Natural relationship builder able to proficiently set and maintain great relationships with a

portfolio of clients and multiple internal stakeholders