Sr Process Trainer
Sr Process Trainer
Posted on :
18-03-2025
Employer Active
1 Vacancy
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Job Description
Work Experience
- Minimum 2 years of experience as a Trainer Corporate Training Specialist or in a related role.
- Prior experience in chat and voice process training within the Telecom industry is mandatory.
Responsibilities
- Develop and implement training schedules based on process requirements.
- Conduct new hire training batches refresher training and crosstraining as needed.
- Design and update training materials using research and data insights.
- Collaborate with trainers managers and leadership to enhance training strategies.
- Maintain a database of training materials and prepare reports.
- Evaluate employee performance and learning outcomes to refine training programs.
- Conduct Training Needs Identification (TNI) & Training Needs Analysis (TNA) to address skill gaps.
- Work with team leads peers and the quality team to ensure training effectiveness.
- Conduct onfloor coaching and knowledge assessments (PKT) for continuous learning.
- Support business objectives by coordinating with different functional teams.
Requirements
Required Skills
- Strong communication skills in English (verbal and written).
- Proficiency in Microsoft Office Suite (Word PowerPoint Excel Outlook).
- Experience with training technologies instructional design and best practices.
- Ability to multitask prioritize and manage time efficiently.
- Strong leadership teambuilding and interpersonal skills.
- Expertise in creating engaging training content and implementing effective learning strategies.
Required Skills Strong communication skills in English (verbal and written). Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook). Experience with training technologies, instructional design, and best practices. Ability to multi-task, prioritize, and manage time efficiently. Strong leadership, team-building, and interpersonal skills. Expertise in creating engaging training content and implementing effective learning strategies.
Employment Type
Full Time
Key Skills
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