Senior UX Researcher Lead
Senior UX Researcher Lead
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- The Senior UX Researcher and Tester will collaborate closely with UX Lead Product Managers and vendors to ensure the delivery of usercentered design recommendations artifacts and documentation for MyCity. This role will encompass leading coordinating and executing user research activities as well as conducting rigorous usability testing to validate design decisions. Additionally the Senior UX Researcher and Tester will actively participate in all design and team activities offering expertise in both UX research and design to contribute effectively to the projects success. The role may also collaborate and complement a UX Service Designer during key research and testing periods
TASKS:
- Plan and conduct user research activities including interviews surveys usability testing and contextual inquiry enhanced by automated insights synthesis and dynamic persona generation to gather deeper insights into user behaviors preferences and pain points.
- Analyze user research findings using AIassisted tools for trend analysis and predictive modeling to derive actionable insights and recommendations for product improvements prioritization and iteration.
- Leverage web analytics to evaluate service design recommendations validate user research findings and inform iterative improvements.
- Develop and maintain user personas journey maps and other artifacts to communicate research insights and ensure alignment across crossfunctional teams.
- Lead the creation and of usability testing protocols incorporating intelligent test scenario generation participant recruitment facilitation and automated sentiment tracking for indepth analysis of results.
- Collaborate with UX designers to translate research findings into design solutions wireframes prototypes and comprehensive design specifications.
- Actively participate in design sprints ideation sessions and design reviews providing expertise in user research and testing to guide decisionmaking and iterate on designs.
- Work closely with developers to ensure the seamless implementation of designs providing guidance on microinteractions behaviors and user experience considerations.
- Continuously monitor and evaluate the usability and effectiveness of MyCity through ongoing user research usability testing and realtime data analysis incorporating predictive trend modeling using futuristic AI tools to advocate for user needs and drive iterative improvements.
8 years of experience in UX research and testing with a proven track record of independently leading research initiatives and conducting usability testing in agile environments.
Strong understanding of user research principles and methodologies including experience with various research techniques such as interviews surveys usability testing and contextual inquiry. Expertise in both qualitative and quantitative research methods.
Proficiency in planning executing and analyzing user research activities utilizing dynamic insights synthesis and automated tools to derive actionable insights and recommendations for product improvements.
Ability to lead the creation and of usability testing protocols including test plan development participant recruitment (both remote and inperson) facilitation and analysis of results. Experience with various testing methodologies such as moderated and unmoderated remote testing.
Proficient in Figma to design wireframes and mockups with advanced skills in building prototypes for user testing purposes.
Proficiency in collaborating with UX designers and Product Owners to translate research findings into design solutions and ensure the seamless implementation of designs. Ability to effectively communicate research insights and recommendations to inform design decisions.
Excellent communication and collaboration skills with the ability to effectively convey research findings insights and recommendations to diverse stakeholders. Experience presenting research findings to stakeholders and facilitating working sessions or design reviews.
Experience conducting remote usability testing including selecting appropriate remote testing tools setting up and moderating remote test sessions and analyzing remote test data. Familiarity with platforms such as User Testing.
Proficiency in recruiting participants for testing sourcing participants screening them for eligibility and scheduling test sessions. Experience managing participant incentives and ensuring participant diversity.
DESIRABLE SKILLS/EXPERIENCE
- Create appropriate design artifacts to support project and team objectives including visual designs prototypes and wireframes.
- Collaborate with UX designers to establish and enhance a cohesive design system as needed.
- Experience working in agile environments and crossfunctional teams with an understanding of agile methodologies and practices.
- Experience working in multidisciplinary teams to design and improve service delivery.
- Proficiency in using UX and agile tools and platforms for project collaboration and communication (e.g. Figma and Azure Boards).
- Familiarity with design thinking principles and methodologies with the ability to participate in design sprints ideation sessions and design reviews.
- Experience conducting accessibility evaluations and ensuring compliance with accessibility standards and guidelines.
- Proficiency in using analytics tools and platforms to track user behavior gather quantitative data and inform decisionmaking
SPECIAL REQUIREMENTS:
- Candidates must be willing and able to pass an assessment conducted by NYC hiring manager(s).
- Vendor MUST provide a link to candidate s portfolio in the submitted resume.
8+ years of experience in UX research and testing, with a proven track record of independently leading research initiatives and conducting usability testing in agile environments. Strong understanding of user research principles and methodologies, including experience with various research techniques such as interviews, surveys, usability testing, and contextual inquiry. Expertise in both qualitative and quantitative research methods. Proficiency in planning, executing, and analyzing user research activities, utilizing dynamic insights synthesis and automated tools, to derive actionable insights and recommendations for product improvements.
Education
A degree in computer science, software engineering, or a related field
Employment Type
Full Time
