Senior Customer Success Operations Specialist
Senior Customer Success Operations Specialist
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Job Description
The role involves a blend of VAR/customer interaction data analysis and process management. The Customer Success Operations department is responsible for a wide range of internal customer and VARrelated programs and tasks. One of the principal objectives is to bring greater productivity to Acumatica CSMs and VAR Customer Success teams. A second objective is maintaining and executing Customer Success ongoing programs.
What the job entails:
- Execute and manage customer success initiatives including license and version compliance surveys and various customer and partner communications.
- Ensure that the Customer Success initiatives are carried out accurately efficiently and effectively as possible.
- Assist coach and teach our VARs CustomerSuccess team how to excel at customersuccess.
- Export analyze and interpret data to generate summaries and actionable insights.
- Utilize Excel Word PowerPoint and Tableau to analyze data create reports and develop presentations.
- Assist with creating maintaining and updating documentation related to customer success processes procedures and programs using SharePoint.
- Become proficient with using Acumaticas CRM.
- Collaborate with the customer success team to identify and implement process improvements.
- Crossfunctional collaboration to streamline processes and enhance interdepartmental communication.
- Provide general operations support to the Customer Success team.
- Contribute to Customer Success bestpractices.
Qualifications :
Qualifications:
- Previous experience in a customer success or customer success operations role is preferred.
- Located in the USA.
- Excellent oral & written communicationskills.
- Passionate about driving customer satisfaction and making good businessdecisions.
- Attention to detail and a commitment to timeliness and accuracy.
- Enjoy learning be it new software processes or policies and enjoy sharing thatknowledge.
- Know how to build and execute an action plan lay out goals strategies tactics and timelines.
- Proficiency in Microsoft Excel Word and PowerPoint.
- Experience with Acumatica specifically Acumatica CRM is a plus.
- Experience with ERP/SaaS is a plus.
- Experience with SharePoint is a plus.
- Strong organizational and time management skills.
- Have proven and creative problemsolving skills.
- Possess a blend of business and technical savvy.
- Ability to work independently and as part of a team.
- Enjoy and are proficient at handling diverse workloads andcan prioritize effectively.
- Enjoy a dynamic work environment (continuously evolving and fastpaced)
- Positive attitude coachability resourcefulness and professionalism.
Additional Information :
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
For this role the salary range is $annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.
At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual performance. In addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
