Computer Deployment Technician
Computer Deployment Technician
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Job Description
If youre looking to learn from a winning information technology teamand receive outstanding benefits that support your family while working for a company that takes apeoplefirst approachto business we invite you to explore our Computer Deployment Technician position aka Designated Deployment Engineer (DDE).
Primary Purpose and Function
The Computer Deployment Technician aka Designated Deployment Engineer (DDE) is primarily responsible for receiving configuring and shipping workstations and devices from Xantrions HQ in Lafayette CA. This includes checking in devices when they are received checking out devices when they are shipped to client locations and working with vendors to repair any damaged devices still under warranty. As well as helping with remote workstation setups new hire tickets and remote tickets when not assigned onsite work at HQ. They are responsible for maintaining an uptodate inventory count of client devices in our storage. The position requires strong attention to detail accurate documentation tracking clear communication and monitoring to ensure timely deployments.
- Be physically present at Xantrions HQ in Lafayette CA to keep track of inventory and deployments.
- Receive packages that arrive at Xantrion and properly sort and document them.
- Configure and troubleshoot workstations that arrive at Xantrions main office to have them in a ready state to be shipped out.
- Work with manufacturers and vendors to repair devices that are still under warranty. Ship devices and equipment from Xantrions main office to our various client locations using UPS FedEx USPS or any other approved shipping vendor.
- Maintain an uptodate inventory count of devices present in Xantrions storage.
- From Xantrions main office work with end users remotely to transition them over to their new devices once theyve been deployed.
- Ability to work a designated shift from Xantrions main office during business hours.
- Take service tickets from the Dispatch team.
- Update and schedule service tickets until issues have been resolved or further escalated.
- Perform other duties or special projects as assigned.
- 1 to 3years of technical support (IT Service Desk Helpdesk Desktop) experience.
- Exceptional customer service and communication skills.
- Knowledge & Experience Basic diagnostic and analytical skills.
- Experience using Windows 7 10 11 and macOS.
- Basic computer literacy across both hardware and software.
- Ability to be proactive take direction and establish ownership of issues through resolution.
- Authorization to work in the U.S.
- High School diploma or equivalency required.
- Technical certifications are a plus.
- A computer hobbyist.
- 100 of medical dental and vision for you and your family.
- Certification and training reimbursement.
- 17 Days PTO per year (in addition to training allowance).
- 401K match up to 4 of salary.
- Bonuses for referring new clients or employees
- $50000 to $60000 per year.
Xantrionis an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.All employment is decidedon the basis ofqualifications merit and business needsat the time.
Required Experience:
Manager
Employment Type
Full-Time
