IT ServiceDesk Support Technician II
IT ServiceDesk Support Technician II
Posted on :
17-03-2025
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1 Vacancy
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Job Description
Why work with YWCA Seattle King Snohomish
YWCA SKS is the regions largest nonprofit organization with a 120 year legacy focused on the needs of women with programs serving 7000 people each year. When you work with YWCA you make a difference.
Were women and BIPOCled familycentered and supportive of employees. As a fulltime YWCA employee 30 hours) youll enjoy a benefits package including medical insurance generous vacation holiday sick leave plans and an outstanding retirement plan.Put your passion for racial equity and social justice to work apply today!
What Youll Do
The Tier 2 ServiceDesk support Technician must be experienced and knowledgeable in technical issues and their solutions. Tier 2s will work on tickets escalated from tier 1. This support person will also handle projects in a team setting with tier one and tier three techs. These projects may include new application roll out and migrations as well as testing software and applications to fit the needs of end users.
This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer we highly encourage people of color to apply.
Responsibilities
- Interact with customers in a professional manner responding to technical issues.
- Maintain the highest level of customer satisfaction.
- Perform general maintenance including software updates imaging server maintenance and general troubleshooting of applications.
- Perform software and installations remotely.
- Provide remote troubleshooting.
- Network troubleshooting.
- Account creation and administration in O365/Azure and on Prem AD.
- Develop and create documentation and support material (KBs)
- Complete projects in a team environment.
- Complete tickets escalated from Tier 1 support.
Requirements
- At least an associates degree with 2 3 years experience in a similar position.
- Experience with Helpdesk applications (Especially SolarWinds) or similar systems
- Strong knowledge of networks and firewalls.
- Proficient knowledge of O365/M365
- Understanding of Windows registry NTFS permissions and OUs.
- Understanding of Network Security
- Strong communication and collaboration skills.
- Ability to easily adapt to and learn new technologies.
- Possess positive professional interpersonal skills.
- Comptia A and N Certification
- Knowledge of Security Systems (e.g. HikVision iVMS 4200
- Experience with Remote Management Tools
- Excellent customer service and phone skills.
- Ability to work in an everchanging environment
Hours Rate and Benefits
- Hourly Range: $27.00 29.00 DOE
- Hours: 40
- Excellent benefits package including medical insurance retirement plan plus generous vacation holiday and sick leave plans
- At the time of hire employees may enroll voluntarily in the Fidelity 403b Plan
- After two years of employment employees are eligible to participate in the YWCA Retirement Fund
Physical Requirements
- Use one or two hands to grasp move or assemble objects.
- Make quick precise adjustments to machine controls.
- Use muscles to lift push pull or carry objects of about 50Lbs.
- May use stomach and lower back muscles to support the body for some periods of time.
- Ability to bend and work on cables under the table as needed.
#LIHybrid
YWCA encourages applicants with a variety of experiences to apply!
At YWCA we recognize that lived expertise is a powerful asset. This refers to the insights knowledge and skills developed by those who have navigated systems and experienced inequity.
Valuing lived expertise helps build trust with program participants develop culturally responsive programs and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.
Mental Health Considerations
All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms including but not limited to racial trauma domestic violence sexual violence homelessness unemployment and financial hardship. As a result employees are at risk of secondary trauma.We encourage employees to seek support inside and outside the workplace and maintain selfcare routines.
Equal Opportunity Employment
YWCA Seattle King Snohomishis an Equal Opportunity Employer.To read more about this view theEEO is the LawPoster and thisEEO is the Law Poster Supplement.
For more information
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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