Senior Technical Support Manager - 1st Level all gender
Senior Technical Support Manager - 1st Level all gender
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Job Description
THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in ecommerce from fashion to sportswear brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth we are looking for new colleagues who share our passion for work. Love what you do do what you love. Become part of Tradebyte an independent company within the Zalando Group!
WHAT WED LOVE YOU TO DO (AND LOVE DOING)
You are the first point of contact for customers or channels who are experiencing technical issues
You research technical issues and either solve them or forward them to 2nd Level Technical Support
You are responsible for customer communication. You support the customer until their problem has been resolved
You give feedback to the product management team to highlight potential for optimisation
You are responsible for the toolassisted monitoring of customer integration processes and proactively point out problems to customers and channels
WED LOVE TO MEET YOU IF
You love to learn and discover new technologies and tools
You bring at least 34 years of experience as an Ops Manager or in a similar role working in customer support and services roles.
You are familiar with XML and CSV and eager to learn how to solve problems related to Data Integration. You will fit in well with us if you learn with a great level of autonomy
Experience with the Salesforce Service Cloud or a similar ticketing system is an advantage but not a must
You are a motivated organised and detailoriented team player who is communicative and most importantly empathetic toward customers. We believe empathy is the best way to show our customers that we really care.
You speak English fluently. German skills would be appreciated but are not required.
WHAT YOU CAN EXPECT FROM US
Youll play a decisive role in shaping an agile fastgrowing international company and be supported by an openminded working environment
Competitive salary package employee share shop 40 Zalando shopping discount 30 Zalando Lounge)
Youll be given various learning and development opportunities to enhance your professional development
a true hybrid working model with flexibility to work remotely
27 vacation days per year that increase up to 30 days volunteering time off and several sabbatical options after 2 years
Well help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our echarging station
Access to additional German or English classes to improve your language skills
Visa support for our foreign employees
A variety of health offers to support your wellbeing as well as free beverages and fruits
Required Experience:
Manager
Employment Type
Full-Time
