Field Operations Manager-BATON ROUGE LA
Field Operations Manager-BATON ROUGE LA
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1 Vacancy
Job Description
Country: United States (US)
Location: BATON ROUGE Louisiana (USLA)
Location details:
At Konecranes we believe that great customer experience is built on the people behind the Konecranes name people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
POSITION TITLE: Field Operations Manager
REPORTS TO: Territory Operations Manager
PRINCIPAL RESPONSIBILITIES:Accountable for the safety productivity efficiency and job satisfaction of all direct reports and Konecranes customer satisfaction in the assigned territory. Through demonstrable and systematic KPI management role will assure continuous improvement in these key accountabilities. Role will also cooperate with other regional functions to improve Konecranes brand equity improve process efficiency maintain established reporting requirements and grow the assigned territory profitably.
Detailed duties
- Safety of all personnel. Ensure monthly safety meetings toolbox talks vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100 POWRA completion.
- Coordinate schedule of work for all direct reports with centralized planning organization.
- Direct field management of Field Supervisors Inspectors Technicians Site Managers and Site Supervisors within assigned territory to ensure operating efficiency and job performance consistent with planned hours. Duties are to be performed via remote office employing Konecranes digital tools. Field location will be prioritized effectively to ensure successful completion of assigned duties.
- Ensure that all reports have those tools replacement parts and components required to perform assigned work.
- Ensure customer satisfaction for all work performed in the assigned territory Perform regular customer follow up on work performed and immediately address customer concerns / complaints.
- Responsible for the Gross Margin and Productivity of the branch operation
- Ensure job satisfaction of all direct reports.
- Ensure that all company assets are adequately maintained and used in accordance with the manufacturers recommendations and/or industry best practice.
EXPERIENCE:Minimum of five 5 years experience as a manager in customer service operations role; equivalent experience education and training will be considered. Previous experience managing a customer facing field service business preferred. Demonstrated leadership experience welldeveloped people skills a strong understanding of mechanical and electrical principles good written and verbal communication skills and good PC skills.
OTHER REQUIREMENTS:Must have and maintain a good driving record. Must be willing to travel as required including overnight trips. Overnight travel estimated at 1020.
Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission.Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Konecranes is a worldleading group of Lifting Businesses serving a broad range of customers. We are truly a global company with 16900 employees at 600 locations in 50 countries. For over 80 years we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Required Experience:
Manager
Employment Type
Full Time
