IT Operation Incident Officer Jobs in Antal International in Pune - India

IT Operation Incident Officer

Antal International

Posted on : 17-03-2025

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1 Vacancy

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Job Location

Pune - India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 17-03-2025

Job Description

Job Mission As part of the activities of HPS's payment services it manages and oversees the incident management process until resolution and the reliable restoration of services while ensuring compliance with SLAs. Job Purpose MA001 Ensure the management and communication throughout the lifecycle of incidents in order to guarantee their proper handling. A0011 Ensure the supervision of the incident management process and the team members involved in incident resolution. A0012 Ensure the response to a reported service incident identify its cause and initiate the resolution process. A0013 Collaborate with technical teams to ensure that all protocols are followed diligently. MA002 Ensure the establishment and management of the crisis team for major incidents in order to guarantee their prioritization. A0021 Ensure the management of the incident team members by reallocating workloads and rescheduling nonurgent tasks. A0022 Ensure the adaptation of the incident management process as needed to ensure its effectiveness. A0023 Ensure reporting related to incident management in order to keep users and management informed. A0024 Ensure the facilitation of incident and problem followup committees. A0025 Ensure the communication of PostMortem reports related to major incidents in collaboration with the teams. A0026 Ensure the followup of reporting related to incident management. MA003 Ensure the documentation of incidents in order to develop a knowledge base. A0031 Ensure the recording of all incidents and their resolution to identify recurring issues. A0032 Ensure the production of documents describing incident protocols and recurring resolution procedures. Required Competencies Explanation of levels of competencies 1 Beginner 2 Intermediate 3 Advanced 4 Expert Knowledge and Expertise Job Skills SC191 Electronic Payment 4 PP361 IT Incident Management Techniques 4 SC016 Network Architecture 4 PP211 Writing Techniques 4 SC116 Network and Security 4 PP311 Ticketing Tools 4 SC256 Supervision Platform 4 SC031 Database 4 SC321 Proficiency in English 4

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Antal International

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IT Operation Incident Officer

Antal International

Job Description

Employment Type

Company Industry

Key Skills

About Company

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