Administration Assistant Intake Coordinator

Join Our Team as an Administration Assistant & Intake Coordinator at Acacia Psychology!

At Acacia Psychology we are dedicated to making a real impact by providing expert psychological support to individuals and organisations across Australia. As both a private practice and a specialised corporate psychology service provider we believe in offering compassionate professional and accessible mental health support services.

Were currently seeking a diligent proactive and empathetic Administration Assistant & Intake Coordinator to join our vibrant team in our Brisbane CBD office. If you have a genuine care for people a strong eye for detail and are passionate about delivering exceptional customer service this could be the role for you!

About Us:

Acacia Psychology offers a wide range of services aimed at supporting mental health and wellbeing. We pride ourselves on our clientcentred approach where every individual is treated with respect empathy and understanding. Our practice thrives on collaboration and excellence providing the highest level of care to everyone who walks through our doors.

What Youll Do:

As the Administration Assistant & Intake Coordinator you will be the face of Acacia Psychology responsible for managing client referrals and ensuring the smooth flow of administrative processes. Your key duties will include:

• Client Intake: Efficiently receiving and organising new client referrals and ongoing appointments via phone and email ensuring timely responses.
• ThirdParty Coordination: Organising and facilitating communication between clients clinicians and external parties including sending reports and other correspondence.
• Client Care: Maintaining a high standard of professionalism and empathy contributing to the ongoing improvement of patient care.
• Confidentiality & Ethics: Upholding professional and ethical standards ensuring client confidentiality at all times.
• Collaborative Teamwork: Working closely with a supportive and skilled team contributing to the growth and development of our services.

What Were Looking For:

The ideal candidate will have:

• A genuine care for people: Whether youre a psychology student or someone passionate about mental health youll thrive in this empathetic role.
• A clientcentered attitude: You are committed to delivering exceptional service and building rapport with clients from all walks of life.
• Attention to detail: You excel in managing information with accuracy and precision.
• Organisational skills: The ability to multitask prioritise effectively and remain calm in a busy environment.
• Great interpersonal skills: You work well with others and contribute to a positive team atmosphere.
• Experience: While previous administrative experience is a plus were open to anyone with a willingness to learn and grow.

What We Offer:

• PartTime Position: Enjoy a worklife balance with hours ideally set as Monday 8 am4 pm Tuesday 10 am6 pm and Friday 10 am6 pm.
• Convenient CBD Location: Just 4 minutes from Central Station for an easy commute.
• Career Development: As part of a fastgrowing company youll have opportunities to develop and advance in your career.
• Employee Discounts: Access to generous discounts within the Acacia Connections Group.
• Supportive Culture: An inclusive open and supportive workplace culture where everyones contributions are valued.
• Employee Assistance Program: Access to resources that support your personal and professional wellbeing.

Why Work with Us

At Acacia Psychology we are more than just a workplace we are a team dedicated to improving the mental health and wellbeing of those we serve. We understand the importance of your role in helping people take the first step towards better mental health and we are committed to providing you with the tools training and support needed to succeed.

If you are passionate about mental health enjoy making meaningful connections with people and want to be part of a dynamic growing team wed love to hear from you!

Apply Now!

Please submit your application including a cover letter in Word or PDF format via the application portal.

For questions or more information please contact Patrick Archibald at

We look forward to hearing from you!