Client Services Director- Minneapolis MN
Client Services Director- Minneapolis MN
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1 Vacancy
Job Description
Starting pay:
Lets talk about Canteen One! We are the national account management arm for Canteen the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee vending market and pantry programs from coasttocoast.
Lets talk about Perks!
At our North Loop Minneapolis office we have an awesome office environment filled with perks! Free office coffee and pantry One block from light rail transit Dress for your Day Canteen Avenue C (market) & Foodsby food delivery Sporting event tickets frequently raffled off Paid time off to volunteer for corporate sponsored events Wellness programs you get the idea!
Lets talk about Opportunity!
As part of Compass Group USA the 6th largest employer in the world and leader in food service and support services Canteen One provides you with an opportunity to work with Fortune 500 companies and become part of a diverse team committed to attracting retaining and developing top level talent. If you are passionate about a customerfirst always friendly approach we think youll fit right in!
Canteen One offers a variety of career opportunities including:
- Customer Service
- Accounts Receivable / Consolidation Services
- Finance / Accounting
- Client & Account Management
- Vendor Relations / Operations
- Information Technology
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
As a Client Services Director you will directly oversee Canteen Ones Client Team to ensure client retention growth customer satisfaction and profitability. The successful leader will be directly responsible for implementing the contractual obligations to ensure high quality service is offered to our clients and customers thereby achieving the financial targets set for the business. In addition you will work with Canteen One senior leadership on interrelated department issues and projects and may also retain direct ownership of key clients.
Essential Duties & Responsibilities
Increase teams accountability develop and implement best practices properly handle industry needs and effectively handle change management
Establish and maintain senior client relationships
Establish appropriate communication level with clients to enable effective implementation and joint monitoring of the contract; manage all aspects of the contract to ensure compliance
Ensure that newly developed concepts latest technology and methods are utilized to the clients best advantage
Provide support service consultation to maximize level of service quality and to help clients reduce their costs
Solve as expeditiously as possible any problem and solve any client dissatisfaction issues
Prepare ad hoc analyses for client reviews and presentations
Implementation of a Strategic Account Plan for the business
Ensure smooth implementation of any new sites or services where appropriate
Coordinate the implementation of the Client Program with appropriate Canteen One teams
Facilitate existing and new business proformas and overall financial summary of business
Lead in developing account retention strategies with client senior management
Joint accountability for the financial targets set for the account(s) both in growth as well as achievement of the bottom line
Ensure achievement of group and client financial requirements
Qualifications
Bachelors Degree along with a minimum of five years of account or client management experience required
Proven account retention required
Strong leadership skills required
Strong communication and relationship management skills required
Ability to plan strategically and analyze financial data required
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
A high level of proficiency in Microsoft Word Excel and PowerPoint required
Experience in operations and food service is strongly preferred
Experience managing large programs that involve strategic planning and project implementation preferred
Experience with an ERP system (i.e. Oracle PeopleSoft SAP JD Edwards) preferred
Reporting tool experience (i.e. Business Objects Crystal Reports) preferred
Apply to Canteen Onetoday!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.
Associates at Canteen Oneare offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID:1351765
Canteen One
ISAAC Warren SMITH
Required Experience:
Director
Employment Type
Full Time
