Manager Salesforce Training Quality Assurance
Manager Salesforce Training Quality Assurance
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$ 55000 - 60000
1 Vacancy
Job Description
ABOUT PER SCHOLAS:
For nearly 30 years Per Scholas has been on a mission to drive equity and opportunity in the everadvancing technology landscape by unlocking the untapped potential of individuals uplifting communities and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners ranging from Fortune 500 companies to innovative startups were forging inclusive tech talent pipelines fulfilling an everincreasing need for skilled talent. With national remote training and campuses in 20 cities and counting Per Scholas offers nocost training programs in the most soughtafter tech skills spanning Cloud Cybersecurity Data Engineering IT Support Software Engineering and more. To date 25000 individuals have been trained through Per Scholas propelling their professional trajectories into highgrowth tech careers with salaries three times higher than their pretraining earnings. Learn more by visiting PerScholas.organd follow us on LinkedIn X Facebook Instagram and YouTube.
POSITION TITLE: Manager Salesforce Training & Quality Assurance
REPORTS TO: Director Data Quality & Analysis
LOCATION: National PS Market preferred
Summary
The Manager Salesforce Training & Quality Assurance will be responsible for delivering Salesforce training to new and existing Per Scholas staff and ensuring accurate data entry in our Salesforce instance. In collaboration with the Director Data Quality & Analysis this role will develop and revamp our Salesforce training curricula both for general purposes and for rolespecific trainings. Further they will proactively monitor data entry throughout the organization to understand persistent challenges and to support staff when necessary.
The ideal candidate is someone who is enthusiastic about training and supporting staff curious about our processes and data and comfortable in a collaborative environment. This person should bring both a peoplecentered approach to their work and an exacting eye for detail. Further this person should be comfortable thinking creatively about our processes and procedures with a willingness to bring forth new ideas to continually improve on the training we provide and the ways in which staff interact with Salesforce.
Responsibilities
- Deliver Salesforce trainings across the organization in both individual and group settings to all new training team hires retraining for staff with performance gaps and supplemental training to SME teams that also provide rolespecific training
- Work within the Training Operations Team to develop and revise Salesforce training curricula and materials (videos etc) for both general and rolespecific support for training org staff of 500
- Monitor data entry and proactively both correct mistakes and provide feedback to training staff including working with supervisors and other leaders to develop substantive responses to persistent challenges
- Foster a collaborative environment around Salesforce engagement and use through crossteam engagement and by being available to support staff on an asneeded basis
- Document announce and distribute information on changes made to the database as needed in coordination with the Director Data Quality & Analysis
- Maintain and develop comprehensive data dictionary to document all Salesforce fields within our instance
- Hold weekly dropin hours to help troubleshoot challenges staff are experiencing with Salesforce in real time
- Create reports in response to data requests from other departments collaborating with requestor to ensure accuracy of responses
- Additional projects as assigned and relevant
Qualifications
- 5 years of relevant experience
- Experience working in a collaborative fastpaced environment
- Strong interpersonal skills: experience working with diverse individuals and groups with varying learning styles
- Teamoriented highly responsive communicator with excellent verbal and written communication skills
- Experience with and knowledge of Salesforce is strongly preferred
For this role specifically we are targeting a salary range between $55000 and $60000. The salary difference is typically determined by several factors including geography in which the selected candidate resides and alignment with qualifications and experience.
QUESTIONS
If you have any questions about this role please feel free to email our Talent team at. We look forward to viewing your application!
Equal Employment Opportunity
Were proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity or national origin.
Required Experience:
Manager
Employment Type
Full Time
