Program Manager Operational Excellence
Program Manager Operational Excellence
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Job Description
Our Opportunity:
Chewy is seeking a Program Manager Operational Excellence to drive scalable process improvements within our Catalog team. This role involves using deep data insights to optimize process efficiency streamline operations and implement automationdriven solutions. The ideal candidate has a strong analytical mentality an eye for business and a track record of delivering impactful process improvements. If you are passionate about driving operational excellence and enhancing the efficiency of catalog and content management we invite you to join our team. Does this sound lke you If so we would love to hear from you! Come join the Pack!
Candidates may work from one of the following locations: Plantation FL; Boston MA
What Youll Do:
- Own and drive process improvement initiatives focused on automation efficiency and scalability within catalog and content management workflows.
- Develop and implement datadriven strategies to streamline catalog operations improve content quality and optimize merchandising processes.
- Partner crossfunctionally with Merchandising Business Intelligence Product Engineering Supply Chain and Finance to integrate new tools processes and technologies.
- Lead efforts to automate data extraction and streamline communication with key customers ensuring efficiency and accuracy.
- Establish and monitor key performance indicators (KPIs) to assess process effectiveness and identify areas for continuous improvement.
- Develop and deliver data visualizations and analytical insights to support decisionmaking and drive operational efficiencies.
- Lead change initiatives by collaborating with IT teams to assess downstream impacts and implement effective solutions.
- Bring together and circulate customer feedback to ensure clarity actionable direction and continuous process optimization.
- Lead risk management efforts to identify and mitigate challenges affecting catalog integrity and operational processes.
- Act as a subject matter expert mentoring Team Membersand fostering a culture of continuous improvement.
What Youll Need:
- Bachelors degree in Information Management Economics Finance Math Statistics or a related field with an emphasis on analytics and quantitative methods; MBA or Masters preferred.
- 4 years of experience leading datadriven process improvements and automation in ecommerce retail or related industries.
- Proven experience in operational excellence using lean process improvement methodologies to drive efficiency.
- Strong SQL skills with experience in data modeling analytics and visualization tools (e.g. Tableau Power BI).
- Ability to translate complex datasets into clear actionable insights to guide business decisions.
- Experience building scalable processes and frameworks to support highvolume catalog and content management operations.
- Strong customer management and communication skills with the ability to influence crossfunctional teams.
- Ability to prioritize effectively and adapt to changing business needs in a fastpaced environment.
- Diligent mentality with a passion for data integrity automation and continuous improvement.
- Ability to travel up to 10 of the time.
Bonus (If Applicable):
- MBA Masters in Analytics or advanced technical degree
- Project Management Certification (PMP Agile Scrum etc.
- Lean Six Sigma certification
- Python skills for process and data automation
Required Experience:
Manager
Employment Type
Full Time
