Analyst IT Support
Analyst IT Support
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$ 38 - 47
1 Vacancy
Job Description
Job Description
We are a global law firm with a powerful strategic focus and real momentum. Our industryfocused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial teamoriented and ready to innovate. We work seamlessly across practices offices and around the world. This elimination of boundaries has allowed us to evolve into a law firm that works as hard for its culture as it does for its clients.
The Los Angeles office has immediate need for a temporary IT Support Analyst. The role is responsible for maintaining and troubleshooting hardware and software desktop support laptop checkout pool office audio/video equipment video conferencing software configuration and other related duties. The IT Support Analyst will work with a team of other skilled analysts to provide userlevel support and troubleshooting. The ideal candidate is organized analytical and dependable flexible and has the ability to work independently.
This position reports to the Manager of Information Technology in Los Angeles and is required to be onsite five days per week during regular business hours.
Additional responsibilities include but are not limited to:
Troubleshoot PC hardware (Dell laptops iPhone Android printers & copiers) and software (Windows 11 Microsoft 365 iManage other business applications); escalating issues when appropriate
Support deploy and maintain computers including setup of the standard workstation image checkout laptops Teams Voice phone support and other technologies
Administration of office audio and video equipment (Crestron and Poly)
Setup mobile devices including iOS and Android devices using Intune
Support assist and oversee available offices and conference rooms for visitors and various inoffice meetings and events
Respond to issues assigned by IT ServiceDesk; submit and update accurate documentation in the incident management system (ServiceNow)
Maintain and support the delivery of applications to remote users via standard remote access solutions including VPN Portal and Outlook Web Access
Direct internal customer support; provide local hands and assist with escalations as needed
Other related tasks or projects as assigned
Please note this job description does not cover or contain all activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Qualifications & Skills:
Bachelors degree in Computer Science Computer Engineering or related field
Minimum of 5 years related work experience
Familiarity with Windows 11 and M365
Must have considerable knowledge of principles and practices regarding computer hardware and software systems with an emphasis in diagnostic and troubleshooting techniques
Demonstrate excellent time management and organizational skills initiative in decision making and problem resolution
Ability to investigate and analyze information and to draw conclusions
Must be able to communicate effectively verbally and written to all levels of the organization
Flexibility to work extra hours as dictated by the demands of the role
Law firm or professional services experience a plus
Employees are entitled to compensation commensurate with skill and experience. The hourly salary for this position in the California market is expected to range between $38 and $47. This range represents the firms good faith and reasonable estimate of the range of possible compensation at the time of posting for a position in California. Salaries in other markets will vary depending on market data.
Norton Rose Fulbright will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you your health and your family. Benefit packages include access to three medical plans dental vision life and disability insurance. Employees can also access pretax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profitsharing plans if eligible. Full time employees are eligible to access fertility benefits designed to support fertility and familyforming journeys.
In addition to the Firms health and welfare benefits above we offer a competitive paid time off plan which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren). Employees are also entitled to 11 Firm holidays.
Norton Rose Fulbright US LLP is an Equal Opportunity/Affirmative Action Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly selfidentification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application please contact . Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a casebycase basis.
Equal Employment Opportunity EEO is the Law Supplement Pay Transparency
Required Experience:
IC
Employment Type
Full-Time
