IT Support Specialist - Milwaukee PC onsite
IT Support Specialist - Milwaukee PC onsite
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1 Vacancy
Job Description
Who We Are
Independent for over 75 years Milliman delivers marketleading services and solutions to clients worldwide. Today we are helping companies take on some of the worlds most critical and complex issues including retirement funding mortgage and healthcare financing risk management and regulatory compliance data analytics and business transformation.
Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employeeled communities that influence policy decisions develop future leaders and amplify the voices of their constituents. We encourage our employees to give back to their varied professions including leadership in professional organizations. Please visit our web site https://www.milliman/en/socialimpact to learn more about Millimans commitments to our people diversity and inclusion social impact and sustainability.
Millimans Milwaukeebased Property and Casualty practice is one of the leading experts in property and casualty insurance matters. We advise clients on a wide range of issues from estimating loss reserves to developing rating plans and evaluating mortgage collateral for government agencies mortgage lenders and investors. Our consulting work is supported by a powerful toolkit of analytics software solutions. As innovators in risk assessment Milliman embraces technology and builds renowned datadriven tools that evaluate risk for a wide variety of applications.
The Opportunity
Milwaukee Casualtys IT Support team ensures that all of our technology is in seamless working order for everyone within the 80person practice. Our enduser systems include hardware network storage software networking and telecommunications. Just as important as your relevant technical knowledge will be your customeroriented communication skills as youll be handling multiple tickets and resolving issues with the utmost urgency. Whether your day includes setting up equipment at a workstation running diagnostics in a remote session or answering an ambiguous help ticket youll provide solutions and expertise in response to a wide variety of requests. This role merges the fast pace of break/fix IT with exciting opportunities to find ways to enhance our existing solutions and introduce innovative technologies. This is a great opportunity for someone who wants to leverage their tech support experience and is ready to develop additional skills in a professional services environment.
The IT Support team works onsite in our office in Brookfield WI providing IT support during Central Time business hours. The IT Support Specialist will commit to a regular onsite schedule working between 30 and 37.5 hours per week.
Responsibilities and expectations:
- Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
- Resolve technical issues in a timely manner and research incidents with the utmost attention to detail
- Create update and review technical process documentation
- Prioritize tickets based on urgency and/or priority with the information given
- Solve technical problems on the fly
- Complete auditing tasks
- Physically install and configure new hardware software and systems
- Complete hardware refresh workflows
- Provide A/V support for inoffice meetings
- Provide instructions to end users verbally and in writing
- Follow internal approval procedures
- Teach technical concepts and processes when needed
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Complete thorough research and exhaust all possible resources when investigating an issue
- Follow compliance standards for retired asset management
What We Are Looking For
Required:
- A minimum of 1 year of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies as well as hardware (desktop laptop printer conferencing equipment mobile devices)
- A minimum of 1 year of help desk experience preferably in an office or professional services environment
- Able to physically install and relocate equipment including but not limited to unboxing moving with a cart or dolly plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds climb stairs balance stoop kneel crouch and/or crawl
- Familiarity with TCP/IP networking
- Experience with deploying or creating images
- Equally comfortable taking initiative and selfdirection to handle challenging tasks independently and valuing collaboration as part of a team
- Professional demeanor in oral and written communication
- Positive approach to solving problems
- Able to prioritize multiple concurrent requests
- Receptive to constructive feedback
- Exceptional attention to detail
- Experience creating and updating documentation
- Willing to learn and expand personal knowledge base as technology needs evolve
Preferred:
- Experience using Active Directory to manage resources
- Experience supporting Windows and/or nonWindows platform(s) e.g. Linux or Mac operating systems
- Certification in A Network MCP or equivalent professional certification and/or any CompTIA related exam
- Professional customer service experience
Milliman Benefits
At Milliman we focus on creating an environment that recognizes and meets the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:
- A 401(k) plan with matching program and profit sharing contribution
- Employee Assistance Program (EAP)
- A discretionary bonus program
- Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; fulltime employees will accrue 15 days of PTO per year and employees working less than a fulltime schedule will accrue PTO at a prorated amount based on hours worked
- Family building benefits including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1250 hours in the preceding 12month period
- Commuter Program which allows you to use pretax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution.
- A minimum of 10 paid holidays
- Milliman covers 100 of the premiums for life insurance AD&D and both shortterm and longterm disability coverage
- Flexible spending accounts allow employees to set aside pretax dollars to pay for dependent care transportation and applicable medical needs
Location
This position is based out of the Milliman office in Brookfield WI. Candidates hired into this role must be willing to work onsite 5 days per week on an agreedupon schedule with some flexibility. No paid relocation assistance is available.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
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The expected application deadline for this job is March 31 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
