Service Advisor
Service Advisor
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1 Vacancy
Job Description
SUMMARY
Do you want to work with the best so you can be the best Do you want recognized and compensated for your hard work Look no further!Pohanka Acura is the #1 Acura service department in the WORLD 22 years running and we are looking for TOP talent to join our team.We are seeking a knowledgeable and customeroriented Automotive Service Advisor to add to our stable. As an Automotive Service Advisor you will serve as the primary point of contact for customers requiring automotive service and repairs. Your primary responsibility will be to ensure excellent customer service by providing accurate vehicle assessments recommending necessary repairs and maintenance and managing customer expectations throughout the process. You will work closely with the service technicians and parts department to ensure efficient workflow and timely completion of services. The ideal candidate should have a strong automotive background exceptional communication skills and a passion for delivering exceptional customer service.
WHY WORK HERE:
- As an automotive company we are at the forefront of technological advancements in the industry.Workingheremeans being exposed to the latest innovations stateoftheart equipment and cuttingedge tools that push the boundaries of automotive engineering. Youll have the opportunity toworkwith advanced systems autonomous vehicles electric powertrains and much more.
- We foster a culture of collaboration where teamwork and collective intelligence thrive. From engineers and designers to technicians and project managers we believe in the power of diverse perspectives coming together to solve complex challenges. Youll have the chance to collaborate with talented professionals who share your passion for automobiles learning from each other and achieving great results as a team.
- In the everevolving automotive industry learning never stops. We understand the importance of staying ahead of the curve which iswhywe encourage continuous learning and professional development. Through training programsworkshops conferences and mentoring we provide opportunities for you to enhance your skills deepen your knowledge and expand your expertise. Whether youre a recent graduate or a seasoned professional we are committed to supporting your growth.
- Working in the automotive industry means being part of a sector that has a significant impact on society. By developing innovative vehicles we contribute to a greener future reduce emissions and improve transportation efficiency. Whether its designing safer cars developing sustainable mobility solutions or revolutionizing the driving experience yourworkherewill have a meaningful impact on the lives of people worldwide.
- At our company we believe in recognizing and rewarding talent. We provide ample opportunities for career advancement allowing you to grow within the organization and take on greater responsibilities. Whether you aspire to be a technical expert a team leader or a project manager we provide a clear career path and support your aspirations through performance evaluations mentorship programs and personal development plans.
- Our company culture is built on respect integrity and a shared passion for automobiles. We value diversity inclusion and equal opportunities for all employees. Our inclusive environment encourages open communication fosters creativity and celebrates individual contributions. Whether its through teambuilding activities social events or community involvement initiatives we strive to create a positive and engagingworkatmosphere.
WE OFFER:
- Medical Dental
- Life and Disability
- 401K with Company Contribution
- Paid Vacation
- Paid Personal Leave
- Paid Holidays
- Bonus Programs
- Vehicle Purchase Programs
RESPONSIBILITIES:
- Greet customers in a friendly and professional manner understand their automotive service needs and accurately record relevant details.
- Perform thorough vehicle inspections and document findings to identify any necessary repairs or maintenance services.
- Consult with customers to explain the inspection results provide detailed estimates for repairs and obtain necessary approvals.
- Collaborate with service technicians to ensure a comprehensive understanding of repair requirements and facilitate smooth workflow.
- Coordinate with the parts department to order necessary parts and ensure their timely availability for service appointments.
- Provide accurate and transparent explanations of repairs estimated completion times and associated costs to customers.
- Update customers on the status of their vehicles throughout the repair process ensuring clear communication and managing expectations.
- Maintain detailed records of customer interactions service histories and vehicle information to facilitate effective followup and future reference.
- Upsell additional services and maintenance plans based on manufacturer recommendations and customer needs.
- Handle customer complaints or concerns promptly and professionally striving to resolve issues and ensure customer satisfaction.
- Maintain a clean and organized service area ensuring a safe and efficient working environment.
- Stay uptodate with automotive technology industry trends and manufacturer service bulletins to provide accurate information to customers.
REQUIREMENTS:
- High school diploma or equivalent; additional automotive training or certification is a plus.
- Proven experience as an Automotive Service Advisor or in a similar customer service role within the automotive industry.
- Strong knowledge of automotive systems components and maintenance practices.
- Excellent communication skills both verbal and written with the ability to explain technical information in a clear and concise manner.
- Outstanding customer service skills with a friendly and professional demeanor.
- Ability to multitask and prioritize tasks in a fastpaced environment while maintaining attention to detail.
- Proficient computer skills with experience in automotive service software and databases.
- Strong problemsolving and decisionmaking abilities.
- Ability to work effectively in a team and collaborate with service technicians and other departments.
- A valid drivers license with a clean driving record.
About the Dealership
The Pohanka Family of Dealerships has been serving the Washington DC Metropolitan area starting as asingleservicerepair facility back in 1919.Pohanka Auto Group has grown to 21 dealerships throughout Virginia Maryland Washington DC and Texas. Since 1919 five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.
Our Pohanka Community Outreach partners with over 1200 local organizations contributing more than $2M annually.
At Pohanka you can expect to work with a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. Join our team to grow your career and realize your potential!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
