Specialist Inside Sales

Position Summary: The Inside Sales Specialist works directly with the sales teams mechanical suppliers direct customers and customer service personnel to perform sales support functions including product training business development functions and assisting in pre work to release orders for doors fans loading dock equipment and/or other product lines. This role is responsible for handling incoming calls from outside product leads mechanical suppliers direct customers and working with customer service on orders issues/questions. Supports the management and coordination in a large domestic area ensuring target sales achievement and total customer satisfaction.

1. Description of Essential Job Functions:

• Develop a complete understanding of assigned product applications including design installation and operation and interact with distributors end users and architects.

• Provide sales support for all Regional Sales Managers in their specific territories.

• Assist the Regional Sales Manager team in aiding US distributors with marketing and submittal pieces and segmentspecific penetration strategies.

• Develop and maintain relationships with 4 Front distributors. Plan and ensure optimum use of resources with distributors to attain assigned targets and objectives. Perform effective online training experiences to distributors.

• Compile lists of prospective customers for use as sales leads based on information from existing customer end user lists business directories industry ads trade shows internet web sites newspapers and other sources.

• Source new sales opportunities through inbound leads via the website internet and inbound phone calls. Provide initial follow up on leads and document all aspects of the lead follow up process in the Customer Relationship Management (CRM) system.

• Perform outbound cold calls and emails to targeted customers.

• Respond consistently and efficiently to applicable client calls and requests.

• Actively increase sales through upselling and follow up on customer quotations.

• Reviews and approves nonstandard quotes or bids.

• Contacts customers and prospective customers to determine their needs and degree of interest and satisfaction with 4Front products.

• Enter new customer data and other sales contact data for current and potential customers into the computer database.

• Assist in covering daytoday activities in any open territories as needed by management.

• Perform post shipment/installation follow up with customers to ensure customer satisfaction on product jobs.

• Provides liaison with production and engineering functions to ensure ontime delivery and resolution of any technical related problems.

1. Supervisory Responsibilities:

• This job has no supervisory responsibilities.

1. Qualification Requirements: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Bachelors Degree in marketing sales business administration or related discipline preferred.

• 35 years of sales experience in manufacturing.

• 3 years of Inside Sales or Project Management experience preferred.

• Proven success record in exceeding revenue & margin budget goals.

Computer Skills

• Ability to use a personal computer utilizing spreadsheet and word processing software applications databases and automated systems to accomplish work.

• Advanced/Intermediate skill level with Microsoft Office Suite; Word Excel Project and PowerPoint preferred.

• Skill in the use of Microsoft Dynamics CRM.

Certificates Certifications Licenses Registrations:

• None

Other Skills Abilities or Competencies:

• Ability to solution sell.

• Superior communication skills.

• Working knowledge of competition.

• Strong network of industry contacts.

• Ability to maintain customer database.

• Knowledge of territory/market awareness.

• Ability to read job plans and specifications.

• Skills in time management and organization.

• Proven track record of achieving sales goals.

• Ability to use the internet to research potential customers.

• Knowledge of selling skills practices techniques and tools.

• Communicates with customer sensitivity and sense of urgency.

• Ability to analyze and interpret specifications and prepare quotations.

• Working knowledge of contracting negotiating and change management.

• Ability to be responsive and timely to customer requests and expectations.

• Ability to prepare and execute yearly strategic plan for the inside sales team.

• Ability to work well under pressure and have the confidence to make decisions.

• A strong desire to exceed customer expectations as it relates to customer service.

• Creativity and a strong sense of willingness to present innovative ideas to management.

• Ability to prepare quotes process orders and order transmittals to the customer service department.

• Ability to organize personal workload prioritize activities and accomplish tasks under deadline pressure.

• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

• Maintain thorough knowledge and understanding of each customers specifications standards and other engineering requirements.

• Working knowledge of complete product line including industrial fans sectional doors highperformance doors and loading dock equipment.

• Ability to work in a group setting and independently while multitasking and adjusting to changing priorities in a minimally supervised fast paced environment.

• Working knowledge of material types specifications and characteristics used in dock levelers dock seals & shelters impactable dock doors high speed and highperformance doors and other entrance automation products and warehouse solutions.

• Sales Ability/Persuasiveness Uses appropriate interpersonal styles and communication methods to gain acceptance of a product service or idea from prospects and clients.

• Sales and Marketing Advanced knowledge of showing promoting and selling products and services.

Other Qualifications Experience or Requirements:

• Ability to travel up to 10 if necessary.

• Requires a valid passport and motor vehicle operators license and the ability to operate a motor vehicle while carefully observing all traffic rules and regulations.

• Requires the ability to use a variety of office/production related equipment such as a telephone and photocopier.

• Work beyond the traditional 40 hours per week may be required as workload or projects dictate including weekends and holidays.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.