ITSoftware Deployment Project Manager
ITSoftware Deployment Project Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Who Is Ideal
We dont like to brag but were kind of a big deal! Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement family entertainment and financial markets. Ideal is a peopledriven diverse company that has been a leader in innovation in business management software systems for over 38 years. Ideals rapidly growing client base aggressive product development path and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.
If you enjoy arcades bowling water parks and theme parks then this is where you come in.
Who Are We Looking For
Ideal is looking for a passionate customer service advocate who can live and breathe our core values. We dont just need a manager. We need a leader and mentor. A mentor who teaches the team to be selfsufficient and lead by example. We need a leader who listens to the needs of the team and gives them the tools to accomplish tasks and projects to accomplish goals. Well also need you to have a solid understanding of Windows OS Networking and be comfortable in a call center phone support environment which includes online chats or email. Project management plays a large part of this role when we onboard and install our products to new customers for the continued growth of our company. You will be in charge of making sure customers are taken care of before during and after the product is operating their business. Customers and Team members will rely on you to answer their questions address their concerns and help them with all our products and/or services. What does that mean for you Youll be the voice of the brand and its up to you to develop personalized and memorable experiences between our clients and their customers and employees.
What Are We Looking For in You
- WOW Customers over the phone online chat or email
- Ability to multitask and adapt to changes quickly
- Manage plan and execute large and small installations around the world
- Enthusiasm and a great attitude with great customer service skills
- A problem solver with keen attention to detail
- STRONG time management organization and decisionmaking skills
- A WORK Together approach with open communication excellence in service integrity and accountability
- Knows how to address customer concerns creatively and share feedback with other teammates
- Build TRUST by working as a team member as well as independently with minimal supervision
- Demonstrate a STRONG customer service orientation and take responsibility to ensure customers are satisfied
What Youll Do:
Manage a team of technical support/install specialists and priorities in a dynamic support environment
Manage plan and overseeevery installation ensuring processes are being followed and deadlines are being met.
Continued refining our processes to ensure top results and customer satisfaction
Train and assist installers for continued success and customer satisfaction
Engage team members and customers to ensure the highest quality of service
Build the best team by recruiting highquality capable team members.
Schedule delegate and manage support/install staff
Build our constantly growing knowledge base & training articles/videos for customers and team members
Maintain productive customer relationships
Work with clients when escalation is needed to answer questions resolve issues troubleshoot problems and research to find the causes of issues
Keep track of projects and tickets with our issue tracking system
Manage issues and tickets and exceed SLA goals
Communicate with developers to assist customers with upgrades and issues
What Should You Expect From Us
A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
Access to some pretty cool tools and resources
A feeling of accomplishment when you WOW Customers and employees
Ongoing training designed to improve customer experience and business performance
Fun team environment where we work hard to be the best team in the industry
Experience:
customer service: 5 years (Preferred)
Management / team leader experience: 5 years (Preferred)
A Certification
AA degree in a related field (Technical Call Center experience will be considered)
Previous IT or network experience: 1 year (Preferred)
Experience in Computer Science Databases IT Networks or Business Information Systems
Experience with Microsoft Word and Excel and Windows OS (old and current)
SQL experience is preferred (not required)
But Thats Not All!
Here are a few more perks youll enjoy when you join the Ideal team:
401(k) with a match of 50 up to 6 of your contributions
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Paid vacation and holidays
Health and fitness center membership
This position is located at Ideals corporate headquarters in Meridian MS. Applicants with previous experience will be given priority.
Required Experience:
IC
Employment Type
Full-Time
